Mercedes Barba
Dearborn Heights,MI
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Crew Member
Dunkin
08.2023 - Current
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
Assistant Manager
Coldstone Creamy
04.2022 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
No Degree - Finance
Eastern Michigan University
Ypsilanti, MI05.2027
Skills
- Health Code Compliance
- Safe Food Handling
- Cooking
- Menu Memorization
- Cash Handling
- Crew Leadership
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Dunkin
08.2023 - Current
Assistant Manager
Coldstone Creamy
04.2022 - 04.2023
No Degree - Finance
Eastern Michigan University
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