Mercedes Burgess
Summary
Organized and detail-oriented administrative professional with experience managing schedules, records, and daily office operations. Strong multitasking, communication, and problem-solving abilities with a proven track record of supporting teams and improving efficiency
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Array Primary Care
Decatur
08.2025 - Current
- Greeted patients warmly and directed them to appropriate services.
- Answered phone calls promptly and addressed patient inquiries effectively.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Coordinated communication between patients and medical staff to ensure seamless service delivery.
- Managed appointment scheduling using electronic health record systems.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments and issued receipts to facilitate accurate billing and customer transactions.
- Managed financial records and organized documents to support office operations and maintain compliance.
Childcare Educator
Benbrook children’s academy
Fort Worth
03.2023 - 12.2024
- Facilitated engaging learning activities for children aged two to five.
- Assisted in developing individualized lesson plans tailored to children's needs.
- Monitored child behavior and provided guidance as needed.
- Maintained a safe and clean environment for all children.
- Maintained a safe environment for all children under care by adhering to safety regulations.
- Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
- Collaborated with parents to develop strategies for supporting child development and progress.
- Provided parents with tailored information on child growth and nutrition to enhance well-being.
- Established good relationships with parents and guardians through regular communication via phone or emails.
- Participated in team meetings to assess child development and outline actionable goals for each child.
- Ensured proper hygiene practices among the children including hand washing before meals.
Education
Reach High School
Fort Worth, TXSkills
- Appointment scheduling
- Scheduling appointments
- Front office management
- Electronic health records
- Customer service
- Data entry
- Word processing
- Email correspondence
- Time management
- Multitasking
- Communication management
- Verbal and written communication
- Personal organization
Timeline
Front Desk Receptionist
Array Primary Care
08.2025 - Current
Childcare Educator
Benbrook children’s academy
03.2023 - 12.2024
Reach High School