Mercedes Canela
Apple Valley,CA
Summary
Detail-oriented office assistant with experience in administrative support and relationship building. Proven ability to manage high-stress situations while improving operations and ensuring client satisfaction through efficient data management.
Dedicated professional with strong customer service skills and expertise in data entry. Committed to enhancing operational efficiency and fostering positive relationships with clients.
Resourceful team player known for strong time management and clerical support skills. Skilled in document management and maintaining confidentiality, ready to contribute to seamless office operations and drive customer satisfaction.
Overview
3
3
years of professional experience
Work History
WEX Office Assistant
Transitional Assistance Department
Hesperia, CA
07.2025 - Current
- Utilized departmental software systems to track client data, contributing to improved accuracy in information management.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Representative
Target
Apple Valley, CA
11.2022 - 03.2024
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Handled returns and exchanges in accordance with company policies, maintaining compliance standards.
- Educated customers on promotions, driving engagement and increasing product visibility.
- Collaborated with team members to ensure seamless store operations during high-traffic periods.
- Processed transactions accurately using point-of-sale systems, maintaining operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Apple Valley Adult Education
Apple Valley, CAMedical Assistant Certification - Medical Assistant
U.S Colleges
Victorville11-2024
Skills
- Customer service
- Positive attitude
- Data entry
- Time management
- Dedicated team player
- Administrative support
- Clerical support
- Document management
- Documentation and reporting
- Relationship building
- Valid Driver's license
- Mail management
Timeline
WEX Office Assistant
Transitional Assistance Department
07.2025 - Current
Customer Service Representative
Target
11.2022 - 03.2024
High School Diploma -
Apple Valley Adult Education
Medical Assistant Certification - Medical Assistant
U.S Colleges