Mercedes Chaca
Gainesville,FL
Summary
Dynamic customer service professional with a proven track record at Marriott, excelling in problem-solving and attention to detail. Adept at enhancing guest experiences and resolving inquiries, I leverage strong communication skills to foster loyalty and satisfaction. Committed to delivering exceptional service while efficiently managing administrative tasks.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Red Roof Inn Plus
Gainesville, FL
07.2025 - 12.2025
- Welcomed guests with warmth to create a friendly environment.
- Managed check-in and check-out processes efficiently, enhancing guest satisfaction.
- Answered phone inquiries promptly, providing information about hotel services and rates.
- Handled reservations using property management system to maintain accurate booking records.
- Assisted guests with special requests and resolved issues to ensure positive experiences.
Customer Service Representative
United Healthcare
04.2023 - 07.2024
- Assisted customers in navigating health insurance options and benefits.
- Resolved inquiries and complaints through effective communication and problem-solving techniques.
- Processed claims accurately, ensuring compliance with company policies and regulations.
- Provided support to team members by sharing knowledge on systems and procedures.
- Documented customer interactions in CRM software, maintaining detailed records for follow-up actions.
Customer Service Representative
Marriott
Gainesville, FL
04.2017 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating health insurance options and benefits.
Education
Associate of Science -
Miami Dade College
Miami, FLSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Administrative skills
Timeline
Front Desk Receptionist
Red Roof Inn Plus
07.2025 - 12.2025
Customer Service Representative
United Healthcare
04.2023 - 07.2024
Customer Service Representative
Marriott
04.2017 - 10.2023
Associate of Science -
Miami Dade College