MERCEDES CONTRERAS
Kingman,Az
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication. Excels at identifying client needs and concerns for improved patient satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Hualapai Home Health
12.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Managed electronic health records system, maintaining accuracy and confidentiality of sensitive information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Patient Access Representative
Kingman Thoracic Associates
02.2022 - 12.2024
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified patient insurance eligibility and entered patient information into system.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Kingman Ear Nose And Throat Center
07.2021 - 02.2022
- Greeting and assisting patients in a timely and courteous manner, always providing excellent customer service
- Scheduled patient appointments and entering the required information into MEDITECH in an accurate and timely manner
- Obtaining demographic, Insurance and financial information from patient or guarantor
- Explaining all required forms to patient or guarantor and obtains the Necessary signatures
- Posting payments into MEDITECH and generates appropriate patient receipts
- Verifying insurance eligibility and benefits and ensuring all
- Notifications and authorizations are completed within the required time frame.
Patient Access Representative
Kingman Regional Medical Center -ER
11.2017 - 07.2021
- Bedside registration
- Stat registration
- Check in OB/Labor patients
- Update personal Information and insurance plans
- Admitting patients to observation and inpatient
- Take copays
- Check eligibility
- I work with Relay, Noridian, Meditech, and AHCCCS website
Education
High School Diploma -
Needles High School
06.2013
Skills
- Phone and Email Etiquette
- Insurance Verification
- Punctual and Hardworking
- Verbal and Written Communication
- Data entry
- Documentation and recordkeeping
- Multi-line phone operations
- Customer service
Certification
BLS/CPR Certified
Skills
- Demographics Information
- Team Collaboration
Timeline
Intake Coordinator
Hualapai Home Health
12.2024 - Current
Patient Access Representative
Kingman Thoracic Associates
02.2022 - 12.2024
Patient Access Representative
Kingman Ear Nose And Throat Center
07.2021 - 02.2022
Patient Access Representative
Kingman Regional Medical Center -ER
11.2017 - 07.2021
High School Diploma -
Needles High School
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