Mercedes Cooper
West Hartford,CT
Summary
Motivated professional demonstrating a strong work ethic and adaptability. Exceptional interpersonal skills foster effective collaboration and communication. Proven track record of independent work and rapid skill acquisition to address challenges.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Convention Operations Associate
90’s Con
Hartford, CT
01.2022 - Current
- Managed crowds of excited attendees to maintain flow and prevent congestion.
- Distributed tickets efficiently to incoming guests, ensuring smooth entry.
- Assisted with disability accommodations to enhance accessibility for all participants.
- Engaged actively with the crowd to sustain positive convention atmosphere.
Event Sales Promotion
All 4 One Music Group
Los Angeles, California
01.2013 - Current
- Utilized social media, email, and personal connections to inform potential customers about promotions.
- Engaged customers through product explanations and meaningful conversations to assess interest.
- Recommended tailored product options based on customer needs and preferences.
- Resolved customer issues by listening attentively, identifying root causes, and implementing effective resolutions.
In-Home Caregiver
Independent
Newark, Nj
01.2003 - 07.2003
- Developed and implemented nutritious meal plans tailored to patients' dietary needs.
- Executed daily responsibilities precisely to enhance patient care.
- Fostered positive team dynamics through respectful interactions among colleagues.
- Provided flexible availability for varied shifts to meet operational demands.
Education
Some College (No Degree) - Transportation Certificate
Shriver Job Corps Center
Devens, MA11-2008
Some College (No Degree) - Business Administration
Hartford Job Corps Academy
Hartford, CT09-2007
Skills
- Event coordination
- Logistics management
- Crowd management
- Event accessibility
- Safety protocols
- Vendor relations
- Customer service
- Customer engagement
- Attention to detail
- Problem solving
- Adaptability and flexibility
- Motivation and drive
- Active listening
Accomplishments
- Employee of the season and VIP waitress at Meadows Music Center (now Infinity Music Hall in Hartford)
- Created and distributed custom flyers for an All 4 One show which sold out Mohegan Sun Arena
Certification
- SERV SAFE
- MS OFFICE
Timeline
Convention Operations Associate
90’s Con
01.2022 - Current
Event Sales Promotion
All 4 One Music Group
01.2013 - Current
In-Home Caregiver
Independent
01.2003 - 07.2003
Some College (No Degree) - Transportation Certificate
Shriver Job Corps Center
Some College (No Degree) - Business Administration
Hartford Job Corps Academy