Mercedes Cortes
Mountlake Terrace,WA
Summary
Retail Assistant Manager with 5 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with a positive and empowering approachExecutes with consistent delivery and re-prioritizes in a fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.e.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Urban Outfitters Inc.
10.2020 - Current
- Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
- Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to serve the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
- Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
- Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
- Assisted the store management team in daily opening and closing office procedures.
- Supports the store management team by participating in daily opening/closing office procedures and other operational tasks
- Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Barista
GOURMET LATTE
09.2022 - Current
- Crafted hot and cold beverages including espresso, lattes, drip coffee, and tea, ensuring adherence to recipes and alignment with customer preferences for satisfaction
- Greeted guests promptly, took detailed orders, explained menu items, and created welcoming atmosphere to enhance customer experience
- Process cash, credit card, and mobile payments accurately through the Point-of-Sale (POS) system
- Monitored stock levels for coffee beans, milk, cups, and pastries, refilled stations during shifts to maintain service efficiency
Barista/Pastry Chef
A La Mode Pies
02.2021 - 09.2022
- Job duties for barista would be making different espresso drinks, excellent customer service and demonstrating strong communication skills. Served and sold pies to customers, enhancing their experience and satisfaction. Answered calls and fulfilled orders efficiently during peak hours.
- Job duties for pastry chef include making a variety of doughs from scratch, rolling and pressing shells by hand, making sweet and savory fillings, pie assembly, prep work, new product development, churning homemade ice cream, and cleaning. Additional responsibilities would include structuring the day's bake, ordering, receiving and inventory control, overseeing employee development and training, etc.
- Prepared espresso beverages, drip coffee, and seasonal drinks with consistent quality and presentation.
- Operated POS system accurately while processing cash, card, and mobile orders efficiently.
- Delivered friendly counter service, answered menu questions, and supported smooth guest flow.
Sales Associate/Cashier/Customer Service
Sears
02.2018 - 11.2019
- Provide the highest degree of Member service by making the Member the first priority
- Take ownership for enhancing the Member experience in the store and at every touchpoint
- Complete member transactions accurately and efficiently using POS and online systems, including sales, returns and exchanges in accordance with authorized processes
- Educated customers on promotions to enhance sales
- Utilize Web to Store and Store to Home and other integrated processes as methods to enhance the Member's shopping experience
- Created visual displays to attract Member attention. non-promotional, promotional, and seasonal signing, including store-wide and event
- Executed setup and takedown of promotional advertisements. promotional ad setup and take down
- Completed merchandise support tasks, ensuring fitting rooms were maintained and merchandise was organized during non-peak hours
- Managed the department's readiness throughout the day, maintaining a sales floor that was accessible, stocked, clean, labeled, and organized for members.
Assistant
Grays Harbor College
09.2016 - 10.2017
- Hired and hosted events/speakers for school to educate and raise awareness on topics, while designing promotional materials using MS Office.
- Work with contracts for speakers and contacting future speakers for the college
- Presented budget plan to college for the upcoming school year to secure funding for Diversity and Equity Center.
- Organized meeting spaces and materials, documented discussions, and distributed meeting notes.Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Managed office inventory by restocking supplies and placing purchase orders, ensuring adequate stock levels were maintained.
Education
Diploma -
Chaparral High School
Las Vegas, NV06.2016
Associate of Arts -
Grays Harbor College
Aberdeen, WASkills
- POS systems
- Inventory management
- Exceptional customer service
- Team leadership
- Employee training
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving strategies
- Team player
Certification
Food Handler Certification
Languages
Spanish
Timeline
Barista
GOURMET LATTE
09.2022 - Current
Barista/Pastry Chef
A La Mode Pies
02.2021 - 09.2022
Assistant Manager
Urban Outfitters Inc.
10.2020 - Current
Sales Associate/Cashier/Customer Service
Sears
02.2018 - 11.2019
Assistant
Grays Harbor College
09.2016 - 10.2017
Associate of Arts -
Grays Harbor College
Diploma -
Chaparral High School