Mercedes Hamilton
Green River,WY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Portfolio Manager
Preferred Compliance Solutions
Logan, UT
11.2025 - 03.2026
- Developed and implemented risk management frameworks to ensure adherence to regulatory standards.
- Coordinated cross-functional teams to streamline compliance processes and improve efficiency across portfolios.
- Analyzed market trends and client needs to inform strategic decision-making for portfolio development.
- Led portfolio assessment initiatives to optimize compliance strategies and enhance operational effectiveness.
- Conducted regular audits of portfolio performance, ensuring alignment with organizational goals and compliance requirements.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Implemented robust compliance measures to adhere to regulatory requirements while managing client assets effectively.
Operations Support and Training Specialist
SYRINGA PROPERTY MANAGEMENT
Green River, WY
05.2025 - 09.2025
- Assisted in the development and implementation of training programs for new hires to ensure a seamless onboarding process
- Monitored key performance indicators (KPIs) to identify areas for improvement and implemented strategies to optimize operational efficiency
- Implemented quality control measures to ensure adherence to established standards and procedures throughout the operations support function
- Participated in regular team meetings to discuss challenges faced during daily operations support activities and brainstorm solutions
- Supported management in developing strategic plans for improving overall operational effectiveness within the organization
- Developed and maintained standard operating procedures (SOPs) for operations support functions; ensured consistency and adherence to established guidelines
- Assisted in the implementation of new software/systems for operations support activities; trained team members on usage resulting in smooth transition
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality standards
- Performed regular audits of company policies and procedures to identify areas for improvement or non-compliance
- Maintained an up-to-date knowledge of industry regulations and best practices to ensure compliance standards were met
- Responded promptly to inquiries from employees regarding compliance policies, providing guidance as needed
- Created standardized templates for various compliance-related documents such as forms, checklists, or training materials
- Monitored employee activities for adherence to company policies through regular review of electronic systems or reports
- Collaborated with external auditors during annual audits to provide requested documentation or support as required
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency
Regional Property Manager
SYRINGA PROPERTY MANAGEMENT
Green River, WY
08.2023 - 09.2025
- Direct property operations to achieve strategic and budget objectives. Lead, direct and manage property personnel with recruiting, hiring, training and performance management.
- Affordable Housing, Section 8, HUD, RD and Tax Credit
- Managed 10 properties in Wyoming
- Ensures accuracy of reporting through property management software. Ensures adherence with company policies and procedures and ensures compliance with federal, state and local laws
- Complete property financial analysis of operating results and report results to Senior Management monthly. Create annual budgets for assigned region.
- Oversee any/all compliance requirements for assigned region from affordable funding sources. Conduct virtual and/or in-person site visit(s) for each property each month.
- Collaborate with development, construction and accounting as needed. Work directly with construction and on-site personnel to ensure a smooth transition from construction to management for lease up of new properties.
- Develop and execute marketing plans for all properties. Manage and or approve all property expenditures and invoices and ensures adherence to company capital expenditure policy.
- Monitor adherence to the accounts receivable policy monthly Direct and supervise Team Leaders to maximize portfolio performance. Provide relief management to on-site offices as needed.
Property Manager
SYRINGA PROPERTY MANAGEMENT
Green River, WY
10.2020 - 05.2023
- Managing a 70 unit property
- Processing payments, move outs, move in, and renewing leases.
- Section 8 housing - Low Income Housing Tax Credit
- Supervisor of 3 employees
- Time cards, clerical, documenting, filing, answering calls, customer service , working with the public.
- Maintaining rules and regulations, giving orders and also following orders
- Assisting regional manager with other job duties, training other managers and staff.
- On call emergencies, attending courts for evictions ect.
- High computer skills, multitasking, marketing, organized
Education
High school diploma -
Riverton High School
Riverton, WYSkills
- LIHTC and HUD compliance
- Rural development expertise
- Section 8 knowledge
- Accounting and auditing
- Fair housing regulations
- HIPAA compliance
- Customer service excellence
- Property management skills
- Regulatory compliance oversight
Certification
- Certified Credit Compliance Professional (C3P)
- Fundamentals of LIHTC Management
Skills
- Team recruitment and training
- Site inspection proficiency
- Tenant relations management
- Job training and development
- Virtual training facilitation
Timeline
Portfolio Manager
Preferred Compliance Solutions
11.2025 - 03.2026
Operations Support and Training Specialist
SYRINGA PROPERTY MANAGEMENT
05.2025 - 09.2025
Regional Property Manager
SYRINGA PROPERTY MANAGEMENT
08.2023 - 09.2025
Property Manager
SYRINGA PROPERTY MANAGEMENT
10.2020 - 05.2023
High school diploma -
Riverton High School