Mercedes Jasso
Summary
"I have worked in the restaurant industry my entire life, as my father owned multiple restaurants. I learned every aspect of the business from him. Unfortunately, my father recently passed away due to cancer and his business closed down. I never imagined this would happen to me. Now, I am actively seeking a new job and I am confident that I will be one of the best workers you have ever had."
I am a fast learner, highly motivated, and always give my best effort. I am thrilled to be a part of the team and help everyone achieve their goals.
Overview
13
13
years of professional experience
Work History
Restaurant Owner/Operator
Jalapenos
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
Real Estate Agent
EXp Realty, LLC
06.2021 - Current
- Increased property sales by implementing innovative marketing strategies and utilizing social media platforms.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Senior Waiter
Jalapenos
06.2011 - 10.2023
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Increased repeat business with personalized recommendations for menu items and daily specials.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Streamlined table turnover times by efficiently managing guest payments and assisting with bussing duties when necessary.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Coordinated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Maintained accurate inventory levels for all front-of-house supplies, reducing waste and saving costs.
- Implemented new strategies for upselling appetizers and desserts, leading to increased check averages.
Education
High School Diploma -
Texas Star Point Academy
Online Skills
- Social Media Management
- Leadership Abilities
- Performance Evaluation
- Financial Management
- Operational Efficiency
- Online Ordering Management
- Menu Pricing
- Menu Development
- Team Building
- Staff Training
- Inventory Control
- Decision Making
- Sales Forecasting
- Vendor Relations
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
EXp Realty, LLC
06.2021 - Current
Senior Waiter
Jalapenos
06.2011 - 10.2023
Restaurant Owner/Operator
Jalapenos
High School Diploma -
Texas Star Point Academy
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