Mercedes Lavender
Antelope,CA
Summary
Accomplished Store Manager with a proven track record at Ulta Beauty Inc., excelling in inventory and cash control, and elevating customer satisfaction through staff training.
Demonstrated expertise in venipuncture and specimen handling, alongside exceptional patient care, fostering trust and efficiency. Skilled in mentoring teams, ensuring operational excellence and safety in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Ulta Beauty Inc.
Rancho Cordova, CA
11.2017 - 10.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Store Manager
Cosmoprof
Roseville, CA
09.2021 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Phlebotomist
Biological Laboratory Inc
Sacramento, CA
09.2023 - 05.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
CPT - Phlebotomy
MTI College
Sacramento, CA05.2023
GED -
Roseville Adult School
California03.2016
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Butterfly needle technique
- Data Entry
Certification
Certified Phlebotomist Technician
NCCT ID: 1195606
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Biological Laboratory Inc
09.2023 - 05.2024
Store Manager
Cosmoprof
09.2021 - 08.2023
Store Manager
Ulta Beauty Inc.
11.2017 - 10.2020
CPT - Phlebotomy
MTI College
GED -
Roseville Adult School