Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Lebron

Tampa

Summary

Dynamic professional with a proven track record at Amazon, enhancing customer satisfaction and sales through exceptional service and relationship building. Skilled in time management and problem-solving, adept at multitasking and maintaining accuracy under pressure. Increased sales revenue by targeting high-potential accounts, demonstrating teamwork, and leveraging customer service expertise.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Amazon
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Lead Aircraft Maintenance Technician

Primeflight
  • Maintained detailed records of performed maintenance activities, ensuring accurate documentation for audit purposes.
  • Enhanced aircraft safety by conducting thorough maintenance inspections and addressing potential issues promptly.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.

Sales Representative

Rndc
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Delivery Driver

Doordash
02.2024 - 10.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Work From Home Agent

Walgreens
05.2024 - 01.2025
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Education

King High School
Tampa, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Timeline

Work From Home Agent

Walgreens
05.2024 - 01.2025

Delivery Driver

Doordash
02.2024 - 10.2025

Sales Associate

Amazon

Lead Aircraft Maintenance Technician

Primeflight

Sales Representative

Rndc

King High School

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Mercedes Lebron