Mercedes Lovan
Sioux Falls,SD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Emphasizes the importance of communication to build a great team. Devoted to giving every patient a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sanford Maternal Fetal Medicine
Sioux Falls, South Dakota
05.2024 - Current
- Managing each provider's schedules with templates, such as blocking times on who is on call, at outreach, or has a day off.
- Sending messages to each provider's nursing pool. Requesting and linking ultrasound orders for new referring and general patients.
- Attending department meetings to enhance communication, collaboration, and improve patient care.
- Assisting with Patient Access duties, such as answering incoming phone calls, and scheduling patients.
- Assisting with training new employees for Patient Access Representative.
Administrative Assistant/Marketing
Syverson Tile & Stone
Sioux Falls, SD
08.2022 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintains website with updates and social media posts.
Patient Access Representative
Sanford Maternal Fetal Medicine
Sioux Falls, South Dakota
11.2023 - 05.2024
- Greeted patients and visitors in a courteous and professional manner.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting co-payments.
- Verified insurance coverage.
- Answered phones promptly in a professional manner.
- Assisted with scheduling appointments locally and at outreaches.
- Placed outbound calls to new referring patients from the workques and faxed referrals.
Sales Zone Manager
Champion Home Builders, Inc
Worthington, MN
05.2017 - 08.2022
- My duties are to sell manufactured houses to wholesalers and developers.
- Communicating with dealers/builder developers and arrange to provide them with our products of our homes.
- Assisting dealers/builder developers with selecting floorplans and quoting their requested homes.
- Other duties are coordinating the details on the dealers desired home to prepare for build, and ship the completed homes to their final destination.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Sales Coordinator/Sales Administrator/Dispatcher
Champion Home Builders, Inc
Worthington, MN
08.2015 - 05.2017
- Assisted Sales Zone Managers with any overflowing calls, quotes, and scheduling meetings for our manufactured homes.
- My administrative job was to create hard cards with the home prints and order to prepare for build for production.
- Coordinating the production schedule line up.
- Dispatched and communicated with truck drivers to schedule home shipping to its final destination.
- Supported sales team by delivering current territory sales data and costing information.
- Coordinated and finalized sales proposals to complete purchases.
Production/Final Finish Painter
Champion Home Builders, Inc
Worthington, MN
09.2014 - 08.2015
- Painted the interior walls of the manufactured homes being built on the production line before the home ships to its final destination.
Certified Nursing Assistant
South Shore Care Center
Worthington, MN
04.2013 - 09.2014
- Providing the residents with the best care needed and assistance with their daily activities.
- Organizing and charting on the residents daily activities.
- Multi-tasking at the quickest pace by answering resident's call lights and attending to their needs.
- Great communication skills by interacting with residents reaching to their comfort zone.
Hostess/Server
Perkins Restaurant and Bakery
Worthington, MN
10.2011 - 04.2013
- Hostess duties were to greet customers who walked in the restaurant, seating the customers and worked as a cashier.
- Server duties were to take the customer's order, bused tables, and most importantly gave them great service and hospitality.
Cashier/Electronics Associate
Wal-Mart Supercenter
Worthington, MN
07.2010 - 09.2011
- Searched store inventory system to determine whether requested products were available.
- Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
Cashier
Hy-Vee
Denison, IA
08.2009 - 07.2010
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
Waitress/Cook/Server/Bartender
Prime Times Lounge
Denison, IA
06.2007 - 07.2010
- Placed orders, cooked, and served food for the customers. Cleaning duties during down times, prepping and restocking food, also making sure silverware was wrapped.
- Bartender duties were to greet incoming customers, and offering beverages such as a regular drink or alcohol. I would check all ID's, making sure those ordering alcohol were above age.
- Other tasks were to fill the ice in the bar, clean cups, stock up beverages, and snacks.
Education
Associate of Arts - Liberal Arts & Sciences
MINNESOTA WEST COMMUNITY AND TECHNICAL COLLEGE
05.2013
High School Diploma -
DENISON HIGH SCHOOL
Denison, IA 05.2009
Some College (No Degree) -
WESTERN IOWA TECH AND COMMUNITY COLLEGE
Denison, IA Skills
- Multitasker
- Quick to adapt the work environment
- Organization Skills
- Teamwork and Collaboration
- Scheduling and Coordinating
- Good Judgment
- Customer Service
- Professional and Courteous
- Experience with Microsoft Office (Word, Excel, Power Point, Outlook)
- Administration and Reporting
- Goal Setting
- Problem Resolution
- Verbal and Written Communication
- Computer Skills
Certification
- Certified Nursing Assistant (CNA) - 2013
- Certified CPR - 2013
Timeline
Administrative Assistant
Sanford Maternal Fetal Medicine
05.2024 - Current
Patient Access Representative
Sanford Maternal Fetal Medicine
11.2023 - 05.2024
Administrative Assistant/Marketing
Syverson Tile & Stone
08.2022 - Current
Sales Zone Manager
Champion Home Builders, Inc
05.2017 - 08.2022
Sales Coordinator/Sales Administrator/Dispatcher
Champion Home Builders, Inc
08.2015 - 05.2017
Production/Final Finish Painter
Champion Home Builders, Inc
09.2014 - 08.2015
Certified Nursing Assistant
South Shore Care Center
04.2013 - 09.2014
Hostess/Server
Perkins Restaurant and Bakery
10.2011 - 04.2013
Cashier/Electronics Associate
Wal-Mart Supercenter
07.2010 - 09.2011
Cashier
Hy-Vee
08.2009 - 07.2010
Waitress/Cook/Server/Bartender
Prime Times Lounge
06.2007 - 07.2010
Associate of Arts - Liberal Arts & Sciences
MINNESOTA WEST COMMUNITY AND TECHNICAL COLLEGE
High School Diploma -
DENISON HIGH SCHOOL
Some College (No Degree) -
WESTERN IOWA TECH AND COMMUNITY COLLEGE
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