Summary
Overview
Work History
Education
Skills
Certification
Timeline
Cashier

Mercedes Maddox

District Heights,MD

Summary

Dynamic professional with a proven track record in high-stress environments, including a pivotal role at PChange Protective Services. Excelled in customer service and strategic planning, significantly enhancing operational efficiency. Skilled in report writing and data analysis, demonstrating a unique blend of analytical and empathetic abilities. Achieved commendable accuracy levels in financial and emergency response tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Dicks Sporting Goods
12.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Armed SPO Officer

PChange Protective Services
06.2024 - 08.2024
  • Enforced laws and ordinances on the property as necessary
  • Displayed a professional demeanor while interacting with the public at all times.
  • Assisted in investigations of suspicious activities by interviewing witnesses, suspects and victims
  • Responded to emergency calls for service from dispatch or other law enforcement agencies.
  • Maintained daily log entries detailing all patrol activities including arrests made, reports written.
  • Prepared detailed incident reports documenting all investigative steps taken during an investigation.

911 Emergency Dispatcher

Department of Defense
06.2023 - 02.2024
  • Relayed critical information to police, fire, and medical personnel.
  • Documented details of each call accurately in the dispatch system.
  • Managed incoming emergency calls and triaged situations based on urgency.
  • Coordinated with multiple agencies to ensure timely response.

Armed SPO Officer

Security Assurance Management
03.2021 - 06.2023
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.

Office Manager

Collections Transport Imports and Towing
03.2021 - 08.2021
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Armed SPO Officer

PChange Protective Services
08.2020 - 04.2021
  • Participated in training exercises designed to enhance officer safety skills.
  • Utilized specialized equipment such as radios, batons, handcuffs, firearms, when needed.
  • Monitored access control systems, CCTV cameras and alarm systems to ensure safety of personnel and property.
  • Observed and reported any suspicious persons or activities in assigned areas.
  • Conducted searches for prohibited items such as weapons, drugs and explosives.
  • Attended court hearings related to cases worked on as part of duties.
  • Monitored and investigated suspicions persons and situations and unusual activities

Data Entry Clerk

FCi Federal
10.2017 - 12.2018
  • Reviewed documents for accuracy before inputting information.
  • Verified data by cross-checking with original documents.
  • Supported team by completing data entry tasks as assigned.
  • Updated databases with new information in a timely manner.

Education

High School Diploma -

Maurice J. McDonough High School
Pomfret
05-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Work coordination
  • Report writing
  • Strategic planning
  • Innovation and creativity
  • Patience and tolerance
  • Memory retention
  • Prioritization
  • Typing speed

Certification

  • Armed SPO Licensing
  • MD Guard Card Licensing
  • Secret Clearance Active

Timeline

Cashier

Dicks Sporting Goods
12.2024 - 01.2025

Armed SPO Officer

PChange Protective Services
06.2024 - 08.2024

911 Emergency Dispatcher

Department of Defense
06.2023 - 02.2024

Armed SPO Officer

Security Assurance Management
03.2021 - 06.2023

Office Manager

Collections Transport Imports and Towing
03.2021 - 08.2021

Armed SPO Officer

PChange Protective Services
08.2020 - 04.2021

Data Entry Clerk

FCi Federal
10.2017 - 12.2018

High School Diploma -

Maurice J. McDonough High School

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Mercedes Maddox