Mercedes McGee
Pilot Point
Summary
Detail-oriented Pharmacy Technician with proven skills in workflow optimization and pharmaceutical calculations, ensuring accuracy in medication dispensing and patient safety.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Medical Pharmacy South
Fargo, ND
05.2025 - Current
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
- Utilized state-of-the-art computer systems and pharmacy software to optimize the prescription filling process, ensuring accuracy and efficiency.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
- Increased overall efficiency of the pharmacy by assisting with administrative tasks such as filing insurance claims, scheduling appointments, or processing payments as needed.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
Essentia Health-Fargo
Fargo, ND
08.2022 - Current
- Prepared and delivered compounded IV solutions to support optimal patient health outcomes.
- Prepared and compounded specialty medications, including chemotherapy, to ensure patient safety and treatment efficacy.
- Oversaw inventory management, optimizing stock levels and reducing waste through efficient ordering practices.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Coordinated with suppliers to order medications, maintaining optimal stock levels for patient care.
- Ensured timely stocking of medication to support efficient hospital operations.
Pharmacy Technician
Altru Hospital
Grand Forks, ND
06.2020 - 08.2022
- Dispensed medications accurately, ensuring compliance with state and federal regulations.
- Assisted pharmacists in preparing prescription orders, maintaining workflow efficiency.
- Managed inventory levels, performing regular stock checks and reordering medications as needed.
- Trained new pharmacy staff on operational procedures and safety protocols.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Mastered complex hospital computer systems to manage electronic health records, input prescription information, and track inventory levels efficiently.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
Education
High School Diploma -
Gradn Forks Central
Grand Forks, NDPharmacy Technician Certification - Pharmacy Technician
Northland Community And Technical College
East Grand Forks, MNSkills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Answering customer questions
- Insurance billing
- Pharmaceutical calculations
- Pharmacy software proficiency
- Compounding techniques
- Intravenous admixture preparation
- Ordering and stocking medications
- Attention to detail
- Prioritization and organization
- Creative thinking
- New hire onboarding
Certification
- CPhT - Certified Pharmacy Technician
- Certified to give Vaccinations
- Certified in Sterile compounding
Timeline
Pharmacy Technician
Medical Pharmacy South
05.2025 - Current
Pharmacy Technician
Essentia Health-Fargo
08.2022 - Current
Pharmacy Technician
Altru Hospital
06.2020 - 08.2022
High School Diploma -
Gradn Forks Central
Pharmacy Technician Certification - Pharmacy Technician
Northland Community And Technical College