Summary
Overview
Work History
Education
Skills
Timeline
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Mercedes Perez

New Haven,CT

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Representative

Comcast
04.2023 - 08.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.

Recreation Aide

Hamden Health Care & Rehabilitation Center
02.2022 - 02.2023
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Sales Associate

Walmart
10.2013 - 02.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

P.C.A - Nursing

Training Direct
Bridgeport, CT
07.2019

High School Diploma -

Wilbur Cross High School
New Haven, CT
07.2008

Skills

  • Information Updates
  • Product and Service Knowledge
  • Natural Foods
  • Sampling Techniques
  • Fluent in Spanish

Timeline

Sales Representative

Comcast
04.2023 - 08.2023

Recreation Aide

Hamden Health Care & Rehabilitation Center
02.2022 - 02.2023

Sales Associate

Walmart
10.2013 - 02.2021

P.C.A - Nursing

Training Direct

High School Diploma -

Wilbur Cross High School

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