Mercedes Pruitt
San Leandro,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Alameda County Social Services Agency
Oakland, California
05.2019 - 07.2021
- Answered customer inquiries and provided accurate information or sending them to the correct direction
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Give out EBT cards or medical cards to customers
- Make appointments with customers to speak with there case worker or the worker for the day
Caregiver
In Home Supportive Services
Oakland
07.2019 - 10.2020
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Cleaning clients houses and cooking healthy for clients
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
Security Guard
Allied Universal Security Services
San Francisco, California
03.2018 - 07.2020
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
Education
Medical Assistance - Medical Informatics
Everest College
San Leandro, CASkills
- Scheduling
- Account updating
- Follow-up skills
- Communication
- Data entry
- Willingness to learn
Timeline
Caregiver
In Home Supportive Services
07.2019 - 10.2020
Customer Service Representative
Alameda County Social Services Agency
05.2019 - 07.2021
Security Guard
Allied Universal Security Services
03.2018 - 07.2020
Medical Assistance - Medical Informatics
Everest College