Hi, I’m
Mercedes Schroeder
Lakeland,Florida
Don’t postpone joy until you’ve learned all your lessons. Joy is your lesson.
Alan Cohen
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
years of professional experience
1
Certification
Work History
Cable Wiring Specialists, Inc.
Administrative Assistant
02.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Energy Solutions Direct
Call Center Supervisor
02.2019 - 02.2022
Job overview
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 30+ agents in providing excellent customer service to callers requiring assistance for Sales and technical issues.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed weekly payroll for 30+ employees.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
QC Career SchoolBethesda, MD
Associate of Arts from Traditional And Luxury Event And Wedding Planning
11.2022
East Hall High SchoolGainesville, GA
High School Diploma
05.2013
Skills
- Database and Client Management Systems
- Supply Inventory Control
- Research and Analytical Skills
- Resource Coordination and Allocation
- Ease with Computers and Technology
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Appointment Coordination
- Travel Administration
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Exceptional Customer Service
- Client Services
- Company Policies And Procedures
Certification
- LWS—Luxury Wedding & Event Specialist
- IEWP—International Event & Wedding Planning Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
Cable Wiring Specialists, Inc.
02.2022 - Current
Call Center Supervisor
Energy Solutions Direct
02.2019 - 02.2022
QC Career School
Associate of Arts from Traditional And Luxury Event And Wedding Planning
East Hall High School
High School Diploma
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