Mercedes Suarez Herrera
New York,NY
Summary
Assistant Manager and Certified Nursing Assistant with a proven track record at The New Jewish Home, enhancing patients experiences through exceptional organizational skills and relationship building. Excelled in team motivation and efficient shift scheduling, significantly improving service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cleaning Company
07.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Certified Nursing Assistant
The New Jewish Home, Manhattan Campus
01.2020 - 06.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Bachelor of Science - Human Services
John Jay College of Criminal Justice
New York, NY05.2027
Skills
Customer Relations
Relationship Building
Shift Scheduling
Professional and Courteous
Organizational Skills
Active Listening
Time Management
Teamwork and Collaboration
Team motivation
Product and service knowledge
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Cleaning Company
07.2023 - 05.2024
Certified Nursing Assistant
The New Jewish Home, Manhattan Campus
01.2020 - 06.2023
Bachelor of Science - Human Services
John Jay College of Criminal Justice
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