Mercedes Trombley
Westfield,MA
Summary
Dynamic and engaging professional with experience at Five Below, adept in customer service and merchandising. Excelled in providing exceptional service and maintaining store standards, showcasing strong time management and a positive demeanor. Proven ability to enhance customer satisfaction and streamline operations, making significant contributions to team success.
Overview
1
1
Certification
Work History
Seasonal Sales Associate
Five Below
Westfield, MA
11.2024 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Volunteer
Westfield soup kitchen
Westfield, MA
10.2024 - 11.2024
- Packed food parcels for distribution to individuals and families in need.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Cleaned and sanitized kitchen surfaces and equipment after each shift.
- Served hot meals to customers with a friendly demeanor.
- Assisted with stocking shelves and removing expired items.
Education
High School Diploma -
Westfield Public High School
Westfield, MA05-2023
Some College (No Degree) - Psychology
Holyoke Community College
Holyoke, MASkills
- Customer service
- Self-checkout assistance
- Time management
- Merchandising
- Positive and professional
- Retail loss prevention
Certification
- Food Handler Certification
Timeline
Seasonal Sales Associate
Five Below
11.2024 - Current
Volunteer
Westfield soup kitchen
10.2024 - 11.2024
- Food Handler Certification
High School Diploma -
Westfield Public High School
Some College (No Degree) - Psychology
Holyoke Community College
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