Mercedez Jimenez
Marquette,MI
Summary
Proven to enhance team performance and customer satisfaction at AutoZone through expert sales advice and inventory management. Adept at fostering positive customer experiences with strong multitasking and an outgoing personality. Achieved significant improvements in operational efficiency and team collaboration, demonstrating a reliable and results-driven approach with a knack for hospitality and guest service.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Ojibwa Casino Resort
Baraga, MI
03.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Part Sales Manager
AutoZone
Houghton, MI
03.2019 - 10.2022
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Developed strong relationships with suppliers for better pricing, delivery times, and product availability.
- Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
- Evaluated employee performance regularly, offering constructive feedback for improvement when necessary.
- Organized staff schedules efficiently to ensure adequate coverage during peak business hours.
- Strengthened team performance by conducting regular trainings on new products and industry trends.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Streamlined inventory management with consistent monitoring and timely reordering of parts.
- Increased customer satisfaction by providing exceptional service and expert advice on part sales.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Security Officer
Garda Security
Kansas City, KS
11.2021 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Paraprofessional Educator
Leavenworth Public Schools
Leavenworth, KS
09.2021 - 05.2022
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Boosted classroom engagement by incorporating interactive, hands-on activities into daily lesson plans.
- Contributed to a positive classroom culture by establishing strong relationships with students and maintaining open communication with families.
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Supported student learning objectives through personalized and small group assistance.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided ongoing feedback to teachers regarding student progress, facilitating necessary adjustments to better support individual growth.
- Enhanced student comprehension by implementing differentiated instruction techniques tailored to individual learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Addressed diverse learning styles through the adaptation of instructional materials and tasks for different ability levels within the classroom setting.
- Improved student reading skills by conducting small group literacy sessions focused on phonics and comprehension strategies.
- Streamlined record-keeping processes, maintaining accurate documentation of student attendance, grades, and behavioral incidents as needed.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Sales Associate Specialist
Rue 21
Hemet, CA
04.2016 - 04.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Service Desk Supervisor
Kmart, Sears Holding
Temecula, CA
10.2017 - 01.2019
- Coordinated with other IT teams to ensure seamless integration of new systems and processes, minimizing disruption to endusers.
- Streamlined service desk operations by implementing efficient processes and workflows.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Enhanced customer satisfaction rates by consistently providing exceptional support and timely resolutions to issues.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Child Development
Allen Hancock College
Santa Maria, CABiotechnology
California State University - San Marcos
San Marcos, CAWest Valley High School
Hemet, CA05.2017
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
- Cash Register Operation
- Hospitality service expertise
- Team training and development
- Inventory
- Sales expertise
- Staff Management
- Honest and Dependable
- Hospitality and Guest Service
Timeline
Bartender/Server
Ojibwa Casino Resort
03.2023 - Current
Security Officer
Garda Security
11.2021 - 05.2022
Paraprofessional Educator
Leavenworth Public Schools
09.2021 - 05.2022
Part Sales Manager
AutoZone
03.2019 - 10.2022
Service Desk Supervisor
Kmart, Sears Holding
10.2017 - 01.2019
Sales Associate Specialist
Rue 21
04.2016 - 04.2019
Child Development
Allen Hancock College
Biotechnology
California State University - San Marcos
West Valley High School