MERCEDEZ M MASON
Fayetteville
Summary
Results-driven retail manager with over 4 years of experience in leading teams and increasing revenue in dynamic retail settings. Expertise in aligning operations with corporate goals, enhancing productivity, and utilizing data analytics to boost sales. Proven track record in strategic planning and executing successful sales campaigns, fostering teamwork, and delivering exceptional customer service.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Store Manager
Aldi
Raleigh
07.2025 - 07.2026
- Established customer service standards, monitoring staff compliance to ensure quality interactions.
- Evaluated store performance, incorporating feedback to execute effective improvement plans.
- Developed strategies and tactics to achieve operational targets and sales objectives.
- Identified and addressed operational issues, implementing process improvements for safety and productivity.
- Supervised inventory management, conducting cycle counts and controlling shrinkage.
- Compiled monthly reports detailing sales figures, expenses, and profits.
- Created weekly schedules to ensure adequate floor coverage within budget constraints.
Store Manager
7-Eleven
Fayetteville
02.2023 - 06.2025
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Led team by example to maintain focus on performance and achieving targets.
- Coordinated employee schedules for optimum performance and shift coverage.
- Streamline operational workflows to align with corporate goals, reducing shrink by 15% through tighter inventory control.
- Lead a team of 10+ employees in a high-traffic convenience retail environment, achieving monthly sales growth of 12%
- Managed inventory audits, financial reconciliations and sales reporting.
- Supervised inventory control measures, collaborating with purchasing personnel to verify cost-effective replenishment.
Deli Department Manager
Food Lion
Spring lake
01.2022 - 02.2023
- Reviewed inventory, staffing, sales reports and made changes to operational procedures to maintain profitability.
- Adhered to company and regulatory freshness standards, conducting product rotation, code dating and temperature control.
- Promoted cleanliness and sanitation of freezer and cooler, equipment and retail cases.
- Assisted customers with special orders for events such as parties or corporate functions.
- Maintained adequate stock in food preparation areas and in stock rotation.
- Conducted regular inventory audits to prevent waste and maintain appropriate stock levels.
Supervisor
Lidl
Fayetteville
12.2020 - 02.2022
- Executed daily opening and closing procedures to company standard.
- Inspired teams using motivational leadership style.
- Tracked employee performance to determine areas of strength and improvement.
- Resolved customer complaints by finding appropriate solutions, maintaining client satisfaction.
- Kept accurate inventory records and tracked costs against budget targets.
- Used administrative and operational expertise to help team meet deadlines and long-term objectives.
- Collaborated cross-functionally to tackle and resolve wide-ranging business issues.
Education
Associate in Science (A.S.) - Psychology
Fayetteville Technical Community College
Fayetteville12.2025
Diploma - General
El Dorado High School
El Paso, TX05.2013
Skills
- Personnel development
- Operational efficiency
- Budget management
- Performance metrics
- Store operations oversight
- Recruitment and hiring
Languages
English
Middle Initial
N
Certification
ServSafe
Timeline
Store Manager
Aldi
07.2025 - 07.2026
Store Manager
7-Eleven
02.2023 - 06.2025
Deli Department Manager
Food Lion
01.2022 - 02.2023
Supervisor
Lidl
12.2020 - 02.2022
Associate in Science (A.S.) - Psychology
Fayetteville Technical Community College
Diploma - General
El Dorado High School