Quality Supervisor
Mercedez Rose
Baxter Healthcare, Inc
Marion,NC
13
years of professional experience
Accomplished Quality Supervisor with a proven track record at Baxter Healthcare, Inc. Expertise in quality management systems and regulatory compliance, driving a 20% reduction in customer complaints. Strong problem-solving abilities and interpersonal communication skills enhance team collaboration and continuous improvement initiatives. Dedicated to maintaining high product quality and operational excellence. I have a strong work ethic and organizational skills. I will work hard to excel in any job I perform.
Work History
Quality Supervisor
6 Years 1 Month- Supported quality assurance activities, ensuring compliance with SOPs and cGMP requirements.
- Reviewed batch records and inspection documents for completeness and accuracy.
- Assisted with deviation documentation and root cause analysis for nonconforming materials.
- Monitored production processes to identify quality issues and escalate concerns promptly.
- Maintained audit-ready records and organized quality documentation for inspections.
- Coordinated corrective and preventive action follow-up with cross-functional teams.
- Tracked inspection results and communicated findings to production and quality staff.
- Learned validation, calibration, and release procedures to support consistent product quality.
- Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
- Directed and supervised Number employees involved in product inspection and quality control procedures.
- Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
- Oversaw department of Number by supervising daily operations, providing technical support, and coordinating personnel.
- Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
- Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
- Collaborated with cross-functional teams to establish quality standards and ensure compliance with industry regulations.
- Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
- Maintained QA programs.
- Streamlined quality control procedures for increased efficiency and reduced production downtime.
- Developed monthly reports showing inspections and improvements.
- Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
- Facilitated effective communication between departments regarding product specifications, tolerances, and testing requirements.
- Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
- Maintained up-to-date knowledge of industry trends, emerging technologies, regulatory changes, competitor activities, by participating in professional development opportunities such as conferences or webinars.
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Determined quality department standards, practices, and procedures.
Quality Specialist
2 Years 2 Months- Reviewed quality records for compliance with GMP and ISO 13485 requirements.
- Investigated nonconformances and supported root cause analysis for corrective actions.
- Maintained quality documentation, ensuring accurate and timely record updates.
- Tracked deviations, complaints, and CAPA actions through quality management systems.
- Supported change control reviews to verify product and process compliance.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
Production Technician
1 Year 8 Months- Operated production equipment in controlled environments, following cGMP and SOP requirements.
- Performed quality checks on components and finished products to support compliance standards.
- Monitored process conditions and adjusted machine settings to maintain consistent output.
- Completed batch records and production documentation accurately to support traceability.
- Assisted with equipment setup, line clearance, and changeover activities for production runs.
- Identified process issues and coordinated troubleshooting to minimize downtime.
- Maintained cleanroom and work area standards to support contamination control.
- Supported material handling and replenishment to keep production flow moving efficiently.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Material Handler
2 Years- Received, inspected, and staged incoming materials following GMP and safety procedures.
- Operated pallet jacks and forklifts to move product throughout warehouse and production areas.
- Picked, packed, and delivered parts to support production schedules and material flow.
- Maintained accurate inventory records using warehouse scanning systems and cycle counts.
- Replenished workstations with raw materials, supplies, and finished goods to avoid delays.
- Verified lot numbers, labels, and paperwork for accurate material traceability.
- Organized storage locations and rotated stock to support first-in, first-out inventory control.
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Production Trainer
7 Months- Trained production associates on SOPs, cGMP requirements, and standard work instructions.
- Developed onboarding materials to support consistent training across manufacturing shifts.
- Verified operator readiness by observing procedures and documenting training completion.
- Reinforced safety practices, PPE requirements, and contamination control standards on production floor.
- Supported batch record accuracy by coaching associates on documentation and line clearance steps.
- Coordinated retraining for process changes, equipment updates, and revised quality procedures.
- Partnered with supervisors and quality teams to resolve training gaps and improve compliance.
- Monitored operator performance to ensure sustained adherence to production and regulatory expectations.
Production Operator
9 Months- Operated production equipment following SOPs, cGMP requirements, and batch record instructions.
- Monitored manufacturing processes and adjusted machine settings to maintain product quality.
- Completed line clearances, changeovers, and equipment cleaning to support contamination control.
- Inspected materials and finished products for defects, documenting deviations and quality issues.
- Recorded production data, lot information, and process checks in required documentation systems.
- Followed safety procedures and gowning standards while maintaining organized, compliant work areas.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products for defects and flaws using proper QA procedures.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
Education
High School Diploma
Skills
Quality training
Dedication to product quality
Quality management systems
Systems analysis
Auditing techniques
Staff training
Scheduling
Quality auditor
Focused on quality
Excellent problem-solving capability
Standard operating procedures
Process improvement
Microsoft office
Data collection
Documentation control
Quality control planning
Quality assurance controls
Data interpretation
Regulatory compliance
Project management
QC inspections
Team collaboration
Strong work ethic
Interpersonal communication
Critical thinking
Attention to detail
Employee supervision
Teamwork
Teamwork and collaboration
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Timeline
Quality Supervisor
Baxter Healthcare, Inc
03.2020 - 04.2026Read More
Quality Specialist
Baxter Healthcare
01.2018 - 03.2020Read More
Production Technician
Baxter Healthcare, Inc
05.2016 - 01.2018Read More
Material Handler
Baxter Healthcare, Inc
05.2014 - 05.2016Read More
Production Trainer
Baxter Healthcare, Inc
10.2013 - 05.2014Read More
Production Operator
Baxter Healthcare, Inc
01.2013 - 10.2013Read More
McDowell Highschool
High School Diploma
Read More