Merci Matteson
Morgantown
Summary
Proven track record of driving operational excellence, optimizing efficiency, and delivering exceptional customer service. Skilled in team leadership, staff training, and performance management to ensure smooth operations and consistently high standards
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
2027
2027
years of professional experience
Work History
Assistant Store Manager
Buff City Soap
North Port, FL
06.2024 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed and implemented visual merchandising strategies to enhance product displays.
- Analyzed sales trends to optimize inventory levels and product assortment.
GM TO REGIONAL MANAGER
Tropical Smoothie Cafe
01.2021 - 01.2024
- Oversee daily operations of 6 locations
- Implemented TSC brand standards to ensure alignment of regional goals with company objectives
- Sales forecasting, labor control, inventory monitoring
AREA MANAGER
Bealls
2019 - 01.2021
- Ensured high levels of productivity were maintained
- Communicated job expectations to staff, providing leadership and guidance
- Followed floor plans and planograms, merchandising to boost sales
OPERATIONS MANAGER
Michaels
01.2016 - 01.2019
- Monitor and analyze KPI’s
- Oversee daily operations of the store, ensuring smooth functioning of all departments.
- Maintain compliance with company policies, procedures, and safety standards.
Education
Some College - Paralegal Studies
Vincennes University
01-2012
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Washington High School
01-1990
Skills
- Team Building
- P&L Management
- Performance Management
- Staff scheduling
- Inventory counting
- Results Driven
- Strong Communication
- Problem-solving
- Customer experience
- Customer service and engagement
- Inventory control
Timeline
Assistant Store Manager
Buff City Soap
06.2024 - Current
GM TO REGIONAL MANAGER
Tropical Smoothie Cafe
01.2021 - 01.2024
OPERATIONS MANAGER
Michaels
01.2016 - 01.2019
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Washington High School
AREA MANAGER
Bealls
2019 - 01.2021
Some College - Paralegal Studies
Vincennes University