MERCY G. RAMIREZ
Brownsville,TX
Summary
Biomedical Science graduate with hands-on experience in workflow optimization and procedural documentation. Known for translating complex medical information into user-friendly content that enhances team collaboration and efficiency. Reliable and detail-oriented, consistently supporting clear communication across diverse healthcare environments.
Overview
5
5
years of professional experience
Work History
Scheduling Specialist
Total Rehabilitation
Brownsville, TX
01.2026 - Current
- Coordinated 100+ patient appointment schedules for therapy sessions, optimizing client flow and resource allocation.
- Monitored schedules, making real-time adjustments to maximize adherence to therapy appointments.
- Managed patient and provider communications, providing timely updates on scheduling changes and ensuring availability of services.
Medical Scribe & Clinical Documentation Specialist
ABC Pediatrics
Brownsville, TX
06.2025 - 10.2025
- Documented patient histories, symptoms, diagnoses, and treatment plans in real time during 60+ physician-patient interactions, ensuring accuracy and completeness of records
- Supported providers during patient visits by assisting with clinical procedures and facilitating smooth care delivery, while maintaining HIPAA compliance and safety standards
- Translated complex medical and administrative processes into clear, structured content, enhancing staff understanding and minimizing documentation errors
- Developed 25+ procedure guides and 12+ instructional videos to train staff on clinical workflows, improving staff readiness and compliance
Provider
Crossway Home Care Services
Brownsville, Texas
01.2025 - 06.2025
- Delivered personalized care and documented client activities, health status, and care notes, ensuring comprehensive communication for ~20 hours per week
- Ensured a safe, supportive environment for the client, showcasing reliability, adaptability, and attention to detail
English Tutor
Volunteer Service
Brownsville, TX
08.2024 - 05.2025
- Guided 2-3 students per week in developing stronger essays, improving grammar, and refining writing clarity to communicate ideas effectively
- Developed customized lesson plans to enhance students' understanding of English grammar and writing skills.
Ticketing Events Assistant
12th Man Foundation
College Station, Texas
09.2021 - 07.2024
- Efficiently managed 100+ customer and donor accounts to resolve issues and strengthen client relationships.
- Produced detailed financial reports to track sale transactions and cash-handling activities.
Education
Bachelor of Science - Biomedical Science, Spanish
Texas A&M University
College Station, TX06-2024
High School Diploma - Biomedical Science
Rivera Early College High School
Brownsville, TX06-2020
Skills
- Procedural & process documentation
- Instructional content development (written video)
- Translating complex information for diverse audiences
- Workflow optimization & standardization
- Cross-functional collaboration
- Audience-focused communication
- Attention to detail & quality assurance
- Microsoft Office (Word, Excel, PowerPoint), EndNote, AthenaOne, Clinicient, Availity
- Schedule optimization
Awards And Acknowledgements
- Greater Texas Foundation 2.0 | 3-year full ride scholarship
- Regent's Scholar | 4-year scholarship
- Top 1% of graduating high school class (2018-2020)
Websites
Coursework
- Technical Business Writing
- Communicating Biological Research to the Public
- Organic Chemistry I & II (Lecture and Lab)
- Integrated Human Anatomy and Physiology I & II (Lecture and Lab)
- Biomedical Microbiology
Timeline
Scheduling Specialist
Total Rehabilitation
01.2026 - Current
Medical Scribe & Clinical Documentation Specialist
ABC Pediatrics
06.2025 - 10.2025
Provider
Crossway Home Care Services
01.2025 - 06.2025
English Tutor
Volunteer Service
08.2024 - 05.2025
Ticketing Events Assistant
12th Man Foundation
09.2021 - 07.2024
Bachelor of Science - Biomedical Science, Spanish
Texas A&M University
High School Diploma - Biomedical Science
Rivera Early College High School