Mercy Moffett
Sales Consultant
Frisco,TX
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
46
46
years of professional experience
Work History
Sales Consultant
Havertys Furniture
10.2012 - Current
- Commissioned Sales of fine home furnishings
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Created interior designs and presented using interactive materials such as slideshows of 2D and 3D floor plans.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Direct Sales
Mary Kay, Inc.
10.2003 - 03.2015
- Direct Sales of Cosmetics and Skin Care products
- Managed team of direct sales representatives, ensuring consistent achievement of individual and team goals.
- Increased sales revenue by implementing effective direct sales strategies and conducting regular team training sessions.
- Queen of Sales Award
- Miss Go Give Award most prestigious award in company.
Retail Sales Associate
Best Buy
09.2011 - 01.2013
- Retail sales in TV and computer departments
- Greeted customers and helped with product questions, selections, and purchases.
- Consistent leader in sales
- Recognized for customer service excellence
- Maintained lowest return/exchange rate.
Project Manager
Wildheart Productions
01.1995 - 12.2011
- Project Manager for company producing live corporate shows
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in team''s ability to deliver results.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Recruit, Hire, Train, and Manage workforce of up to 20 Audio Visual Technicians
Regional Merchandise Manager
Payless Cashways
08.1987 - 06.1991
- Seasonal Department Regional Merchandise Manager for nationwide home improvement chain southern region with 52 store in 5 states.
- $10 million regional department in 1980s
- Took regional department out of the red first time in company history
- Only regional season department in company to show a profit
- Analyzed market trends and customer preferences to optimize product assortment and drive sales growth.
- Established strong relationships with key vendors, negotiating favorable terms for product procurement.
- Conducted thorough seasonal reviews to identify best-selling items and areas requiring improvement or alteration.
- Championed innovative ideas for new product lines or concepts that catered specifically to regional target demographic.
- Improved regional sales performance by developing and implementing effective merchandise strategies.
- Spearheaded collaborations with marketing departments to design cohesive promotional materials aligned with brand guidelines.
Staff Horticulturist
EDS
01.1984 - 01.1987
- Managed all horticultural needs for 3,000 acre corporate campus
- Interior and exterior landscape design and maintenance
- Trained new employees in horticulture best practices, fostering a knowledgeable workforce committed to quality workmanship.
- Managed multiple landscaping projects simultaneously while adhering to strict deadlines and budget constraints.
- Coached, counseled and mentored assigned staff to build positive employee relations and document performance.
- Implemented integrated pest management practices to minimize chemical usage while maintaining healthy plants.
Nursery Manager
Bonhard's Nursery
01.1979 - 01.1984
- Managed wholesale/retail grower and garden center
- Managed daily operations of nursery, maintaining cleanliness, organization, and compliance with state regulations.
- Oversaw growth, planting and maintenance of retail nursery.
- Hired and trained permanent and temporary nursery staff and adjusted levels to account for peak seasons and off-seasons.
- Increased sales 10 fold under my management
- Custom Landscape Design.
Education
Bachelor of Science - Ornamental Horticulture
Mississippi State University
Starkville, MS06.1979
Skills
- Customer Relationship Management
- Objection handling
- Prospecting skills
- Closing Techniques
- Consultative Sales
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Product Knowledge
- Reliable and Responsible
- Project Management
- Customer Relationship Building
- Attention to Detail
- Strong Design Skills
Hobbies
Gardening, Birding, Painting, Music, Traveling, Reading.
Timeline
Sales Consultant
Havertys Furniture
10.2012 - Current
Retail Sales Associate
Best Buy
09.2011 - 01.2013
Direct Sales
Mary Kay, Inc.
10.2003 - 03.2015
Project Manager
Wildheart Productions
01.1995 - 12.2011
Regional Merchandise Manager
Payless Cashways
08.1987 - 06.1991
Staff Horticulturist
EDS
01.1984 - 01.1987
Nursery Manager
Bonhard's Nursery
01.1979 - 01.1984
Bachelor of Science - Ornamental Horticulture
Mississippi State University
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