Mercy Schmidt
Louisville,KY
Summary
Dynamic Front Desk Receptionist excelling in customer service and HIPAA compliance. Experience in Dentrix software and adept at managing patient inquiries, ensuring efficient operations. Recognized for attention to detail and effective communication, fostering strong relationships to enhance patient satisfaction and streamline processes.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Dale Family Dental
New Albany, IN
01.2026 - Current
- Utilized Dentrix software to streamline patient management processes.
- Managed incoming phone calls to ensure effective communication and customer service.
- Managed customer check-in and check-out processes to ensure efficient service delivery.
- Administered and completed online medical file documentation processes.
- Ensured compliance with HIPAA guidelines to protect patient confidentiality.
- Addressed patient inquiries via phone and live chat to ensure clear communication and support.
- Reviewed and analyzed patient treatment plans to ensure optimal care delivery.
Front Desk Receptionist
Excel Equine
06.2023 - 08.2024
- Oversaw accounts payable and receivable operations to ensure financial accuracy.
- Utilized QuickBooks to assist in managing financial records and transactions. Supported data entry and analysis using Microsoft Excel. Contributed to administrative tasks with Microsoft Office applications.
- Managed all customer transactions with precision and efficiency.
- Managed mailing and invoicing operations to ensure timely delivery and accurate billing.
- Executed order processing and fulfillment operations.
- Assisted in managing incoming calls to provide timely responses to customer inquiries. Supported team members in addressing client needs effectively. Facilitated communication between departments to enhance service delivery.
Sales Associate
Dry Goods USA
01.2022 - 12.2023
- Facilitated customer product selection and inquiries to optimize shopping experience.
- Oversaw sales floor organization through strategic merchandise restocking and display arrangement.
- Executed accurate processing of customer transactions utilizing point-of-sale systems.
- Facilitated collaboration among team members to drive daily sales goals and enhance store performance.
- Assessed customer needs through active listening to deliver personalized product recommendations.
- Optimized rack and shelf organization to enhance store aesthetics and attract customer interest.
- Executed cash transactions with precision, ensuring compliance with company cash handling policies.
- Cultivated strong customer relationships to drive repeat business.
- Oversaw returns, exchanges, and refunds to ensure compliance with store policy.
- Exhibited composure and effectively resolved issues in high-pressure environments.
- Organized merchandise preparation for sales floor through effective pricing and tagging.
Brand Representative
Altered State
01.2023 - 05.2023
- Cultivated customer engagement by leveraging product knowledge and brand storytelling techniques.
- Led visual merchandising initiatives to enhance in-store displays.
- Facilitated collaboration among team members to ensure inventory accuracy.
- Cultivated strong relationships with customers to enhance brand loyalty.
- Executed floorset completion, ensuring optimal product placement and visual merchandising standards.
- Facilitated daily opening and closing operations to ensure a clean, organized, and professional store environment.
- Cultivated robust partnerships with store management to enhance brand visibility.
- Delivered exceptional customer service to enhance client satisfaction.
Education
No Degree - Associate of Science Radiology
Sullivan University
Louisville, KYSkills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Telephone etiquette
Problem-solving skills
Team collaboration
Scheduling
Appointment scheduling
Verbal and written communication
Scheduling appointments
Office organization
File organization
Front office management
Filing
Sensitive information handling
Bookkeeping
Timeline
Front Desk Receptionist
Dale Family Dental
01.2026 - Current
Front Desk Receptionist
Excel Equine
06.2023 - 08.2024
Brand Representative
Altered State
01.2023 - 05.2023
Sales Associate
Dry Goods USA
01.2022 - 12.2023
No Degree - Associate of Science Radiology
Sullivan University