- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Cooking
- DIY and Home Improvement
- Documenting and sharing travel experiences
- Outdoor Recreation
- Music
- Hiking
- I enjoy cooking for friends and family gatherings
- Fashion and Style
- I have a passion for photography and editing photos
- Adventure Travel
- Photography
- Passionate about balancing physical health with mental and emotional wellness
- I like trying new recipes and food trends
- Road Trips
Mercylynn Santiago
Boise,ID
Summary
Results-driven manager with a strong focus on customer satisfaction and team leadership. Proven track record in enhancing operational efficiency and mentoring staff to achieve sales goals.
Overview
7
7
years of professional experience
Work History
Department Manager
Dicks Sporting Goods
Boise, ID
08.2020 - Current
- Led team in achieving sales goals through effective inventory management and staff training.
- Developed and implemented operational strategies to enhance customer satisfaction and store efficiency.
- Mentored and coached employees, fostering a collaborative environment to improve team performance.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly for improved results.
- Enhanced store presentation by optimizing product placement and visual displays in alignment with brand standards.
- Conducted regular performance evaluations, providing constructive feedback to drive individual growth and accountability.
- Collaborated with cross-functional teams to execute promotional events, increasing foot traffic and customer engagement initiatives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Increased customer satisfaction with proactive issue resolution strategies.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Food Service Supervisor
Little Caesars Pizza
Boise, ID
06.2019 - 08.2020
- Oversaw daily operations to ensure efficient food preparation and service.
- Trained and mentored staff on food safety standards and operational procedures.
- Implemented inventory management practices to reduce waste and control costs.
- Enhanced customer satisfaction by addressing concerns and improving service speed.
- Coordinated team efforts to maintain cleanliness and compliance with health regulations.
- Led initiatives to streamline workflows, resulting in improved team efficiency.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Improved efficiency of kitchen operations by reorganizing workstations for optimal productivity during peak hours.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
High School Diploma -
Borah High
Boise, IDSkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Customer engagement
- Goals and performance
- Retail management
- Work planning and organization
- Staff development
- Coaching and mentoring
- Loss prevention
- Relationship building and management
- Conflict de-escalation
- Product restocking
- Motivational leadership
- Workflow coordination
- Operations management
- Strategies and goals
- Strategic planning
- Rules and regulations
- Operations
- Policy development
- Time management
- Adaptability and flexibility
- Verbal and written communication
- Team building
- Visual merchandising
- Department leadership
- Supervisor
- QA
- Retail
- Teamwork and collaboration
- Staff training
- Team development
- Goal setting
- Problem resolution
Interests
Timeline
Department Manager
Dicks Sporting Goods
08.2020 - Current
Food Service Supervisor
Little Caesars Pizza
06.2019 - 08.2020
High School Diploma -
Borah High