Meredith Beach
Edmonds,WA
Summary
Current Patient Care Coordinator with 7+ years of customer service experience, adept in fast-paced, team-oriented environments with high service volumes and demands. Recognized for ongoing ability to communicate with individuals, uncover their needs, and provide outstanding customer service.
Overview
8
8
years of professional experience
Work History
PATIENT CARE COORDINATOR
Swedish OB/GYN Specialists
Edmonds, WA
10.2021 - Current
- Working closely with clinic providers and associates as their direct point of contact in managing complex schedules and coordinating care to ensure patient access
- Applying developed workflows to coordinate the intake, triage, and scheduling for new and returning patients in an efficient and effective manner
- Providing training support for new caregivers on clinic policies and different workflows
- Collaborating with clinical and administrative staff to meet patient needs
- Promoting high patient satisfaction by resolving problems with knowledgeable, compassionate, and friendly service
- Ability to work closely with insurance companies and financial aid services to ensure coverage for patient care, obtaining prior authorization and verifying benefits and eligibility
- Answering high volume patient phone calls and routing messages to appropriate members of their care team
- Processing all incoming and outgoing patient referrals in a timely manner, including obtaining all medical records and documentation prior to scheduled appointments
- Leading office operations in the creating and publishing of all staff schedules and templates
PATIENT SERVICES REPRESENTATIVE
Swedish OB/GYN Specialists
Edmonds, WA
03.2021 - 10.2021
- Performed front office administrative functions in a fast-paced clinic environment with high patient volumes
- Checked patients in for appointments, completing registration quickly and cordially for all new and existing patients
- Confirmed patient demographics, collected co-payments, and verified insurance coverages
- Stayed current on community-based resources and services useful to patients
- Answered and assisted with incoming calls to the clinic
- Actively scheduled patients for any necessary appointments, accommodating with many different providers' schedules
- Assisted all staff with a variety of different clerical duties
SALES ASSOCIATE
Victoria's Secret
Lynnwood, WA
05.2018 - 03.2021
- Carried out extensive merchandising tasks, including merchandise upkeep, inventory, shipment processing and brand floor sets
- Worked closely with brand marketing and marketing displays throughout the store
- Partnered with management teams to execute daily sales goals
- Gained and exemplified outstanding customer service skills while operating the sales floor
- Assisted customers with purchases and managed the overall flow of point-of-sale systems
- Thoroughly learned the company's product offerings and contributed to an increase in monthly sales
SEASONAL SALES ASSOCIATE
Charming Charlie
Lynnwood, WA
05.2017 - 08.2017
- Managed cash wrap and registers
- Worked one-on-one with customers in order to provide the best service and experience possible
- Performed all tasks necessary so the flow of the store remained consistent.
HOSTESS
Las Brisas Mexican Restaurant
Edmonds, WA
08.2015 - 08.2016
- Managed overall flow of dining room, including waitlist, cleaning and preparing tables between guests
- Warmly and promptly greeted guests upon arrival
- Organized and scheduled reservations over the phone
Education
Bachelor of Arts - Humanities - Communications and Hospitality
Washington State University
05.2020
Hospitality Immersion Program -
Florence University of the Arts
05.2019
Skills
- Customer Service
- Office Administration
- Organized & Efficient
- Time Management
- Strong Leadership
- Critical Thinking
- Patient Relations
- Effective Communicator
- Collaboration
- Microsoft Office-Proficient
Timeline
PATIENT CARE COORDINATOR
Swedish OB/GYN Specialists
10.2021 - Current
PATIENT SERVICES REPRESENTATIVE
Swedish OB/GYN Specialists
03.2021 - 10.2021
SALES ASSOCIATE
Victoria's Secret
05.2018 - 03.2021
SEASONAL SALES ASSOCIATE
Charming Charlie
05.2017 - 08.2017
HOSTESS
Las Brisas Mexican Restaurant
08.2015 - 08.2016
Bachelor of Arts - Humanities - Communications and Hospitality
Washington State University
Hospitality Immersion Program -
Florence University of the Arts
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