Meredith Higley
West Palm Beach,Florida
Summary
Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business.
Overview
20
20
years of professional experience
Work History
Server
The Butler
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Store Associate
ALDI
03.2020 - 08.2021
- Assisted management in achieving store appearance and maintenance standards
- Identified and rectified hazards and/or equipment in need of maintenance to provide a safe environment
- Assisted management in achieving payroll and total loss goals
- Assisted customers with problems or concerns, and contacted management as appropriate regarding customers with problems or concerns
- Provided feedback to management on all products, inventory losses, scanning errors, and general issues that could impact productivity
- Processed customer purchases, performed general cleaning duties, and stocked shelves and displays neatly to maximize visibility and sales
- Complied with all established company policies and procedures
- Collaborated with team members and communicated relevant information to direct leader
- Upheld the security and confidentiality of documents and data within area of responsibility
- Experience with pallet jack and floor scrubber.
Customer Care Associate
FRANCISCAN HEALTH FITNESS CENTER
12.2015 - 05.2019
- Proactively delivered an exceptional customer experience in support of membership, administrative, and sales operations
- Ensured accuracy and completion of all membership, billing, payment records, service logs, and contracts
- Managed sensitive member information in compliance with HIPPA laws
- Contributed to membership activities including registration, inquiry resolution, membership card creation and replacement, passes, promotions, holiday memberships, and enrollment tracking
- Analyzed, identified, and resolved account inquiries including cancellations, freezes, and billing discrepancies
- Coordinated enrollment in private, semi-private, and group lessons and services
- Increased revenue by eleven percent through initiation and execution of new merchandising strategies
- Earned consistent positive client feedback through development of strong customer loyalty with a wide variety of personalities
- Led department in ticket sales for black-tie gala by leveraging key client relationships.
Teacher
DESIREE'S PRESCHOOL
02.2004 - 10.2006
- Trained, mentored, and led team of teaching assistants in daily instruction and supervision of up to fifteen preschool children
- Oversaw customer service, lesson planning, records maintenance, opening, closing, and payment processing
- Ensured alignment with regulatory requirements
- Formulated, presented, and submitted a proposal for budget allocation, which resulted in approval and adoption of multiple recommendations by company leadership
- Initiated development and implementation of structured lesson plans and enrichment activities
- Contributed to physical and cognitive therapy for two children with special needs.
Server/Bartender
MICKEY D'S
Server/Bartender
CLANCY'S
Server/Bartender
GIOVANNI'S
Education
BA - Psychology and Philosophy
UNIVERSITY OF NORTH TEXAS
DENTON, TXAD - Child Development
STATE OF INDIANA
CHESTERTON, INSkills
- Customer Service
- Organization & Prioritization
- Team Player
- Upselling
- Member Relations
- Proactive
- Strong Work Ethic
- Solid Problem Solving Skills
- POS Skills
Timeline
Server
The Butler
03.2023 - 08.2023
Store Associate
ALDI
03.2020 - 08.2021
Customer Care Associate
FRANCISCAN HEALTH FITNESS CENTER
12.2015 - 05.2019
Teacher
DESIREE'S PRESCHOOL
02.2004 - 10.2006
Server/Bartender
MICKEY D'S
Server/Bartender
CLANCY'S
Server/Bartender
GIOVANNI'S
BA - Psychology and Philosophy
UNIVERSITY OF NORTH TEXAS
AD - Child Development
STATE OF INDIANA
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