Summary
Overview
Work History
Education
Skills
Timeline
Babysitter
Meredith  Hilka

Meredith Hilka

San Diego,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Kate Spade New York. Learned skills in strategic planning and staff training, which has fostered teamwork, collaboration and differentiation. Strong beliefs in boosting employee morale because it improves operational efficiency and effective decision-making. Management experience has allowed the ability to develop courage when handling difficult situations and relationship-building skills. Looking to continue to learn and grow in a new career as an elementary teacher where many skills have been learned in a retail setting, but will assist in succeeding in the educational world.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Kate Spade New York
04.2016 - Current
  • Developed strong working relationships with a team of 10-15 employees, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels 3-4 times a year.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Supervised day-to-day operations to meet performance, quality and service expectations, resulting in over 1-2 million dollars in sales annually.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Key Holder Supervisor

Furla
01.2014 - 04.2016
  • Updated store merchandising once a month to maintain freshness in presentation while highlighting key products or trends effectively.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.
  • Enhanced store sales by implementing clienteling via what's app and texting; building international clients.

  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.

Sales Associate Supervisor

Marni
02.2010 - 08.2013
  • Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
  • Conducted regular inventory audits to maintain accurate stock levels and minimize shrinkage due to theft or damage.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
  • built clientele book by booking 2-5 appointments a week assisting in styling.

Education

Bachelor of Arts - Elementary Education

Western Governors University
Salt Lake City, UT
11.2023

Associate of Arts - Communication Studies

Crafton Hills College
Yucaipa, CA
11.2014

High School Diploma -

Redlands East Valley High School
Redlands, CA
06.2007

Skills

  • Customer Relations
  • Team motivation
  • Organizational Skills
  • Staff Training and Development
  • Goal Setting
  • Task Delegation
  • Staff Management
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Employee Performance Evaluations
  • Teamwork and Collaboration
  • Decision-Making

Timeline

Assistant Manager

Kate Spade New York
04.2016 - Current

Key Holder Supervisor

Furla
01.2014 - 04.2016

Sales Associate Supervisor

Marni
02.2010 - 08.2013

Bachelor of Arts - Elementary Education

Western Governors University

Associate of Arts - Communication Studies

Crafton Hills College

High School Diploma -

Redlands East Valley High School
Meredith Hilka