Meredith Hill
Raleigh,NC
Summary
Focused Director of Operations with 13 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and team member and leadership development.
Overview
13
13
years of professional experience
Work History
Director of Operations
Chick-fil-A
05.2019 - Current
- Train and develop operational directors and shift leaders.
- Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Oversee day-to-day business operations
- Listens to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
- Conduct weekly feedback sessions with leaders
Shift Leader
Chick-fil-A
02.2012 - 04.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Team Member
Chick-fil-A
10.2010 - 01.2011
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Upsold additional products and services to customers, increasing revenue.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05.2020
Skills
- Performance Evaluation and Monitoring
- Business Forecasting
- Staff training/development
- Hiring and Onboarding
- Customer Relations
- Customer Service Management
- Staff Management
Timeline
Director of Operations
Chick-fil-A
05.2019 - Current
Shift Leader
Chick-fil-A
02.2012 - 04.2019
Team Member
Chick-fil-A
10.2010 - 01.2011
Bachelor of Science - Business Administration
University of North Carolina At Greensboro