I possess strong customer service and communication skills, thrive in a fast-paced work environment and excel in taking initiative and consistently working towards keeping the business thriving.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Metropolitan Associates
07.2023 - Current
Approve or decline 50 to 70 rental applications per week after reviewing income, credit bureau reports and payment history, research criminal record, and complete employment verifications to minimize delinquencies.
Review 200 to 300 renter’s insurance submissions per week to ensure they meet requirements and assist residents when their renter’s insurance does not meet requirements.
Review 10 to 20 leases and renewals per week to ensure they are accurate and all requirements are met.
Review check payments to ensure that they can be submitted to the bank, complete associated paperwork to ensure payments are applied to correct accounts, complete deposit book, and submit to manager for review.
Collaborating with team members to align business goals and ensuring deadlines are met.
Server
Cooper's Hawk Winery & Restaurant
06.2011 - Current
Creates a positive environment for welcoming and serving 30-50 guests per evening, while ensuring customer satisfaction and service standards are met.
Trains 20-25 new employees annually on restaurant operations, wine list, menu, and best practices leading to consistent, high guest satisfaction reviews on Opentable.
Bakery Manager
Sendik's
05.2015 - 11.2018
Trained new employees on bakery operations, sanitation practices and communicated professionally with customers and vendors.
Prepared daily production lists and tracked results, while implementing enhanced production techniques to increase profits.
Implemented operational changes to increase productivity.
Education
Baking & Pastry Management -
Waukesha County Technical College
05.2015
Skills
Detail-oriented
Excellent written and oral communication skills
Develops positive workplace relationships
Customer Service
Data Entry
Office Administration
Timeline
Administrative Assistant
Metropolitan Associates
07.2023 - Current
Bakery Manager
Sendik's
05.2015 - 11.2018
Server
Cooper's Hawk Winery & Restaurant
06.2011 - Current
Baking & Pastry Management -
Waukesha County Technical College
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