MERHAWIT M. KAHSAY
Melbourne,Victoria
Summary
Reliable professional with a strong background in customer service and team supervision. Experienced in delivering person-centred support and maintaining high service standards, contributing to enhanced customer satisfaction. Holds a Certificate IV in Disability and a Diploma in Leadership and Management.
Overview
10
10
years of professional experience
Work History
Sales Manager
SM Cosmetics
12.2018 - 12.2025
- Oversaw sales operations, financial records, inventory management, and pricing strategies.
- Supervised daily sales activities and supported team performance.
- Cultivated positive customer relationships and upheld service standards to enhance customer satisfaction.
- Delivered professional customer service by addressing enquiries and resolving complaints effectively.
- Promoted products and services through social media.
Supervisor & Room Attendant
Holiday Inn Melbourne
12.2019 - 12.2025
- Supervised housekeeping staff and coordinated daily tasks to ensure timely room readiness.
- Cleaned and prepared guest rooms and common areas to high standards.
- Executed tasks efficiently under time constraints while maintaining high attention to detail.
- Maintained hygiene, safety and workplace standards.
- Managed supplies and restocked housekeeping equipment to maintain operational efficiency.
- Completed written reports and communicated with supervisors.
Waitress & Food Preparer
African Cuisine
Melbourne
04.2016 - 07.2017
- Took and delivered orders with accuracy and speed to ensure customer satisfaction.
- Provided friendly and professional customer service to enhance guest experience.
- Prepared and handled food according to hygiene requirements.
- Maintained clean and organized work areas to support food safety and operational efficiency.
- Collaborated with team members to achieve common goals.
Education
Certificate IV - Disability
New Future Training
Melbourne01-2024
Diploma - Leadership and Management
Central Australian College
Melbourne01-2018
Certificate - Hotel Management & Food Preparation
Crown Tourism
Addis Ababa01-2015
Certificate - Baby Care
Eshiruru Baby Care Training Centre
Addis Ababa01-2015
High School Diploma - Natural Sciences
Tsinseta Lemariam Catholic School
Ethiopia01-2011
Skills
- Sales team leadership
- Customer relationship management
- Sales administration
- Inventory management
- Market analysis
- Complaint resolution
- Task prioritization
- Microsoft Word & Excel
- Record management
- Customer service & client support
- Communication & interpersonal skills
- Safe direct client care
- Complex needs support
- Autism & mental health support
ADDITIONAL UNIVERSITY COURSEWORK
- Ambo University, Ethiopia | 2014 Undergraduate Coursework in Computer Science – Programming, Databases, Computer Networking, Mathematics and Data Structures.
- Unity University, Ethiopia | 2015 Undergraduate Coursework in Management – Management, Business Communication, Statistics, Accounting and Computer Applications.
Timeline
Supervisor & Room Attendant
Holiday Inn Melbourne
12.2019 - 12.2025
Sales Manager
SM Cosmetics
12.2018 - 12.2025
Waitress & Food Preparer
African Cuisine
04.2016 - 07.2017
Certificate IV - Disability
New Future Training
Diploma - Leadership and Management
Central Australian College
Certificate - Hotel Management & Food Preparation
Crown Tourism
Certificate - Baby Care
Eshiruru Baby Care Training Centre
High School Diploma - Natural Sciences
Tsinseta Lemariam Catholic School