Proficient in PC, Mac, and Linux based programs
Hi, I’m
Meridyth Orner
Sales And Customer Service Representative
Petaluma,CA
Summary
Results-driven Sales and Customer Service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service and seeking innovative ways to leverage extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public.
Overview
20
years of professional experience
Work History
Western Square Industries
Sales Representative
9 2021 - 9 2023
Job overview
- Managed sales of barrel storage and agriculture equipment in twenty California counties
- Kept up communication with over 250 loyal customers and grew relationships with prospective clients across the wine, beer, distilling, agriculture, and construction industries
- Created and presented custom systems and pricing structures for VIP customers
- Frequent on-site visits within Sonoma County and rotational travel across other territories
- Grew sales within territories over 50% from previous year
- Matched sales goals totals within the first 12 months
- Led the marketing team on rebranding tradeshow presence and updating sales approaches geared to specific industries and expo-attending clientele.
Keystone Fermentation Supply
Sales Manager
02.2019 - 08.2021
Job overview
- Responsible for all sales from first contact to billing across the U.S
- And Canada with some international business
- Created content for social media and marketing adding over 500 motivated buyers to mailing lists
- Spoke at industry conferences regarding wood-aging ferments
- Hosted social and informative industry events for 50+ customers
- Built relationships with vendors including international suppliers
- Maintained inventory with frequent care of fragile, high-cost merchandise
- Scheduled and organized incoming shipments and outgoing orders between warehouse staff and freight companies.
Keystone Homebrew Supply
Inventory & Store Manager
11.2012 - 02.2019
Job overview
- Handled ordering and stocking with a variety of vendors
- Controlled over a million plus products in inventory for retail and online stores
- Designed store layouts and featured displays
- Procurement of perishable and non-perishable goods for sister company, an urban winery & cider, in addition to aiding in their production during peak seasons
- Responsible for interviewing and hiring across departments
- Managed staff and daily operation of the store
- Built SOPs and updated processes used with the CRM
- Created engaging social media campaigns and weekly newsletters
- Took care of customers on the sales floor when needed and handled relations with more notable clients.
Chef's Table Catering
Catering Sales & Event Coordinator
08.2008 - 08.2011
Job overview
- Worked with businesses, government and individuals to create contracts and menus for everything from daily catering to weddings and other occasions for up to 700 people
- Maintained relationships with previous customers and actively pursued new ones through cold-calling and on-site demonstrations
- Supervised large groups of staff during special events.
DiBruno Bros.
Cheese Specialist
03.2006 - 06.2008
Job overview
- Oversight and supervision of retail staff
- Responsible for inventory control
- Dealt with wholesale accounts, other retail outlets, and local restaurants
- Changed large marketing floor displays
- Coordinated activities for catered events and special promotions
- Guest speaker at wine, beer and cheese educational events
- Conducted tours of the store for local schools and visitor groups
- Checked in shipments and re-stocking cases
- Assisted customers with purchases along with products from other departments.
Dean & Deluca
Customer Service/Catering Manager
05.2005 - 01.2006
Job overview
- Designed and manufactured every-day and seasonal gift baskets
- Personal shopped for a wide range of clientele
- Answered all incoming calls
- Accountable for quality service in other departments and the floor
- Large scale catering orders included fabricating customized platters
- Responsible for monetary transactions and till reconciliation throughout the day.
Kitchen Kapers
Sales Representative
09.2001 - 01.2003
Job overview
- Guided clients from entry to final purchase
- Worked with other store locations to obtain inventory for special orders
- Attended kitchenware-based showcases and educational seminars
- Unloaded shipments and distributed them between floor and stockroom
- Created rotating window and seasonal displays.
Education
Certified Cider Professional
Level 1
Beer Judge Certification Program
Certified Beer, Mead, and Cider Judge
American Wine Foundation
Intermediate Vinology Certificate
New York University, New York, NY
Studies towards Bachelors of Communication Arts
01.2002 - 1 2004
Springfield Township High School, Oreland, PA
High School Diploma
01.1998 - 1 2002
Skills
Organization
Software
Versed in Microsoft Office Suite and Quickbooks
Familiar with a variety of CRM, POS, and Inventory Management software
Timeline
Sales Manager
Keystone Fermentation Supply
02.2019 - 08.2021
Inventory & Store Manager
Keystone Homebrew Supply
11.2012 - 02.2019
Catering Sales & Event Coordinator
Chef's Table Catering
08.2008 - 08.2011
Cheese Specialist
DiBruno Bros.
03.2006 - 06.2008
Customer Service/Catering Manager
Dean & Deluca
05.2005 - 01.2006
New York University
Studies towards Bachelors of Communication Arts
01.2002 - 1 2004
Sales Representative
Kitchen Kapers
09.2001 - 01.2003
Springfield Township High School
High School Diploma
01.1998 - 1 2002
Sales Representative
Western Square Industries
9 2021 - 9 2023
Certified Cider Professional
Level 1
8 2023
Beer Judge Certification Program
Certified Beer, Mead, and Cider Judge
3 2014
American Wine Foundation
Intermediate Vinology Certificate
12 2007
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