Meris Whitacre
Charlotte,NC
Summary
Enthusiastic, outgoing and fashion-savvy Sales Associate proficient at building positive relationships with new and existing customers by offering superior customer service.
Overview
7
7
years of professional experience
Work History
Lead Billing Agent
Spectrum
Charlotte, NC
05.2019 - Current
- Analyzing and assessing billing processes and obstacles to completing billing initiatives and goals
- Work in a team of 20 agents, and Push agents to meet monthly Metrics
- Coach agents on various areas of improvement
- Train agents on how to process various work orders, and how to quickly and effectively process them in a timely fashion
- Educate agents on how to use CRM as well as providing articles to refer to
- Having Proficient use in ICOMS/CRM
- Lead Team meetings to go over monthly goals
- Take escalations and provide a quick resolution to customers accordingly
Billing Specialist
Spectrum
Charlotte, NC
01.2018 - 05.2019
- Handled high volume of inbound calls pertaining to the reconciliation of delinquent accounts
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
Retention Specialist
Conduent
Charlotte, NC
09.2017 - 01.2018
- Acted as staff member advocate, encouraging and supporting agents to identify and resolve conflicts
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages
- Provided excellent customer service and ensured customer satisfaction
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Managed over 80 calls
Warehouse Worker
Amazon
Charlotte, NC
12.2016 - 09.2017
- Review orders, receive, and sort products
- Ensure product is not damaged before receiving or sorting
- Pick up packages that require problem-solving, and give destinations when needed
- Found destinations for packages and totes coming down an outbound conveyor
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Sorted over 12,000 items
Softlines Associate
Target
Charlotte, NC
05.2015 - 04.2016
- Prepared merchandise for sales floor
- Suggested accessories and complementary purchases
- Directed individuals to merchandise locations
- Kept work areas clean and neat at all times
- Provided repeat customers with exceptional care and attention
- Worked collaboratively in team environment
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
- Folded clothes, and organized racks to make the store look presentable.
- Mananged codnation of retail product
Cashier
BI-LO
Charlotte, NC
09.2014 - 05.2015
- Greeted customers promptly
- Received customer payments
- Described products and services in detail
- Assisted customers in selecting items based on needs
- Created attractive displays to promote items
- Collected and stored coupons
- Trained new cashiers on procedures, customer service and sales techniques
- Assisted on sales floor as needed to maintain service standards
Education
High School Diploma - undefined
Olympic High School
Charlotte, NC2014
Skills
- Customer service focus
- Relationship building
- Product knowledge
- Multi-tasking strength
- Interpersonal skills
- Cash register familiarity
- People-oriented
- Detail-oriented
- Sales experience
- Goal-oriented
- Excellent communication skills
- Strong work ethic
- Proficient In ICOMS/CRM billing system
- Management experience
Timeline
Lead Billing Agent
Spectrum
05.2019 - Current
Billing Specialist
Spectrum
01.2018 - 05.2019
Retention Specialist
Conduent
09.2017 - 01.2018
Warehouse Worker
Amazon
12.2016 - 09.2017
Softlines Associate
Target
05.2015 - 04.2016
Cashier
BI-LO
09.2014 - 05.2015
High School Diploma - undefined
Olympic High School