Merissa Keefer

JS Wright Excavating & Underground Utilities, LLC

Carbondale , PA

2014.06 - 2023.05

Managed day-to-day operations including Scheduling, Data Entry, Record-keeping, Accounts Receivables and Accounts Payables.
Performed all HR-related tasks including OSHA logs, problem solving, conflict resolution, payroll processing, employee benefits programs, interviewing and onboarding new employees.
Led and motivated an average of 15 employees while identifying and implementing appropriate strategies to increase employee satisfaction and retention.
Maintained compliance and implemented new company policies to keep organization operating within legal and regulatory guidelines.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Developed and maintained successful relationships with employees, vendors and customers.
Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
Processed vital documentation, completed forms and obtained appropriate verification and authorization for services.
Created, maintained and updated filing systems for paper and electronic documents.

Summary