Merle Kepley
Asheville,NC
Overview
2025
2025
years of professional experience
Work History
Store Manager
Biglots
Hendersonville, North Carolina
12.2013 - Current
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Organized promotional events to increase product awareness.
- Prepared staff work schedules and assigned team members to specific duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Resolved customer complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created weekly work schedules for store personnel.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
Kmart, Sears Holding
Way
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with vendors to secure product availability at competitive prices.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Trained new employees on store policies, procedures and customer service standards.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Coached and developed store associates through formal and informal interactions.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Delegated work to staff, setting priorities and goals.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Assistant Manager
Winn Dixie Supermarket
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- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Skills
- Personnel development
- Operational budgeting
- Promotional planning
- Training and mentoring
- Financial operations management
- Store opening and closing
- Inventory oversight
- Sales promotions
- Store opening and closing procedures
- Relationship building and management
- Sales strategies
- Team leadership and coaching
- Leading staff meetings
- Team building and leadership
- Recruiting and hiring
- Store operations
- Customer response
- Marketing and promotions
- Budgeting and cost control
- Staff supervision
- Employee supervision and motivation
- Policies and procedures
- Supply ordering
- Special events
- Risk management
- Maximizing profitability
- Recruitment and hiring
- Sales coaching
- Advertising and marketing
- Shift scheduling
- Customer service
- Retail inventory management
- Sales analysis
- Loss prevention
- Work Planning and Prioritization
- Bank and safe deposits
- Operational efficiency
- POS systems
- Problem-solving
- Merchandise planning
- Outstanding communication skills
- Security system monitoring
Timeline
Store Manager
Biglots
12.2013 - Current
Assistant Store Manager
Kmart, Sears Holding
Assistant Manager
Winn Dixie Supermarket