Merlin Mason
Panama City,FL
Summary
Driven professional with proven expertise in customer service and sales, honed at Double Bait and Marine. Excelled in inventory control and fostering client loyalty, demonstrating exceptional teamwork and problem-solving abilities. Achieved significant improvements in customer satisfaction and operational efficiency through meticulous attention to detail and a collaborative approach.
Overview
10
10
years of professional experience
Work History
Sales Associate
Double Bait and Marine
03.2019 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Boat Detailer
Double L Bait and Marine
05.2014 - 07.2019
- Assisted with training new employees on proper boat detailing techniques to maintain company standards of excellence.
- Maintained and enhanced appearance of boats by applying cleaning, restorative and protective agents.
- Adapted quickly to new products, equipment, and techniques in the ever-evolving marine industry to stay ahead of competitors and provide top-quality service.
- Collaborated with team members to complete large-scale yacht detailing projects on schedule and within budget constraints.
Education
Basic - Business
Portage Central High School
Portage, MI06.1972
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and Responsible
- Friendly and Helpful
- Shipment Processing
- Point of sale operation
- Inventory Control
- Inventory Tracking
- Retail Store Operations
- Sales expertise
Timeline
Sales Associate
Double Bait and Marine
03.2019 - 06.2024
Boat Detailer
Double L Bait and Marine
05.2014 - 07.2019
Basic - Business
Portage Central High School
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