Merlinda Fulton
Las Vegas,NV
Summary
Dealer and Dual Rate Supervisor with 20+ years of progressive experience in multiple casino and game operations. Excellent eye for details with keen sense of pending irregularities at tables being supervised. People-centered leader with exceptional record of and leading engaged dealers and other staff members. Successful at managing table accuracy, security and level of service for guests. Skilled at coaching employees, leading teams and managing operations with an analytical and customer service-driven approach. Personable and outgoing casino games leader. Experienced in keeping on top of chips purchases, player wins and losses and activities at all area tables.
Overview
25
25
years of professional experience
Work History
Dual Rate Supervisor
The Venetian Resort
Las Vegas, NV
12.2007 - Current
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.
- Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
- Supervised three to six gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
Dealer
Pechanga Casino and Resorts
Temecula, CA
02.2018 - 05.2019
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Followed federal and state regulations along with company policies.
- Managed smooth operations by efficiently paying out winnings and collecting bets.
Dealer
Treasure Island Hotel & Casino
Las Vegas, NV
09.2006 - 12.2007
- Performed functional game duties quickly by efficiently handling money and chips.
- Followed federal and state regulations along with company policies.
- Maintained enjoyable environment by entertaining and engaging players at tables.
Dual-Rate Supervisor
Boyd Gaming
Las Vegas And Michigan City , NV And Indiana
10.1999 - 09.2006
- Developed positive business relationships with personnel and guests and built environment of mutual respect.
- Maintained expert knowledge of casino table games and dealing procedures through study, experience and occasional fill-in duty as dealer.
- Verified integrity of table games by monitoring chip purchases and patron play and preventing cheating and loss to casino.
- Supervised three to six gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
- Directed and supervised team of 15 employees in daily operations.
Education
Business Administration
Purdue North Central
Westville, INSkills
- Resolving complaints
- Supporting promotions
- Greeting guests
- Supervising dealers
- Keen on Customer Services
- Team motivation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Became a volunteer with the Las Vegas Metropolitan Police Department in 2018.
- Completed Table Games Supervisor class in 2003 with Boyd gaming.
Timeline
Dealer
Pechanga Casino and Resorts
02.2018 - 05.2019
Dual Rate Supervisor
The Venetian Resort
12.2007 - Current
Dealer
Treasure Island Hotel & Casino
09.2006 - 12.2007
Dual-Rate Supervisor
Boyd Gaming
10.1999 - 09.2006
Business Administration
Purdue North Central
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