Merly Nunez

Coordinate patient admissions in a behavioral health setting by conducting intake screenings, reviewing clinical referrals, and collaborating with nursing and medical teams to ensure appropriate placement and continuity of care. Serve as a primary point of contact for patients, families, and referral sources in a fast-paced, patient-centered environment.

• Conduct pre-admission intake screenings, gathering comprehensive clinical, demographic, and psychosocial information from multiple sources
• Review and evaluate referrals for clinical appropriateness and eligibility in coordination with nursing and medical staff
• Communicate effectively with patients and families, providing clear information with empathy, professionalism, and cultural sensitivity
• Collaborate with multidisciplinary teams to support timely admissions and patient-centered care planning
• Maintain accurate, confidential documentation and admissions records in compliance with HIPAA and facility protocols
• Manage high-volume inquiry calls and referrals while prioritizing urgency, accuracy, and patient needs
• Utilize electronic health record and referral tracking systems to update patient information and manage daily workflow

Provided frontline safety and crisis response support in a hospital setting, ensuring a safe and therapeutic environment for patients, visitors, and healthcare staff. Collaborated closely with clinical teams to manage high-stress situations, behavior escalations, and medical emergencies while maintaining professionalism and dignity.

• Supervised and supported a team of 5+ officers per shift in a fast-paced healthcare environment, prioritizing patient and staff safety
• Responded to medical emergencies, behavioral health crises, and safety incidents using calm judgement, de-escalation techniques, and established hospital protocols
• Assisted nursing and clinical staff during patient-related incidents to support continuity of care and minimize risk
• Communicated effectively with nurses, physicians, and hospital leadership to coordinate incident response and follow-up
• Maintained accurate, detailed incident documentation using ReportExec in compliance with hospital and HIPAA standards
• Created and managed shift schedules using Excel to ensure adequate coverage and operational readiness