MERLYS BOLDUC
Palm Beach Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
33
33
years of professional experience
1
1
Certification
Work History
STORE MANAGER
AMAZON SPECIALTY RETAIL STORES
2020.06 - 2022.06
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Customer Service Representative
DELTA AIRLINES
2020.01 - 2020.04
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
General Manager
The Container Store
2013.01 - 2018.01
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
Adjunct Professor
Lynn University, College of Business
2013.01 - 2015.01
- Taught Principles of Management and Leadership course, providing instruction to up to 30undergraduate students
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Selling Manager
Bloomingdales
2011.01 - 2013.01
- Achieved sales goals and service targets by cultivating and securing new customer relationships. #2 revenue store in company.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
District Manager
Starbucks Coffee Company, Downtown Miami
2004.01 - 2008.01
- Given the highest level of district responsibility to oversee the operations of 11 locations in a high visibility district for the company spanning from downtown Miami to Key Biscayne and Coconut Grove
- Areas of responsibility included managing sales in excess of $19M, client services, market development, staff management/development, team building, implementing best practices, sanitation and safety, and strategic leadership/execution
District Manager
Pottery Barn
1999.01 - 2004.01
- Supervised 9 locations to enforce high-quality standards of operation. Sales volume of 40M with 350+ employees.
- Developed strong managers while achieving operational goals, promoting one General Manager to District Manager. Recipient of the People First Award 2002
District Manager
Starbucks Coffee Company- NW Broward County
1997.01 - 1999.01
- Oversaw the operations of 7 locations with 70+ partners and sales volume of $9 million.
- Emphasis on turning around several underperforming locations within the Region with declining and/or distressed operations.
- Proven track record of accomplishing goals through effective team building initiatives.
District Manager
The Gap, Inc
1989.09 - 1999.01
- Recruited, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
- Built positive and productive relationships with store and field leadership
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
Education
MBA - Marketing
Lynn University
Boca Raton, FL05.2013
Bachelor of Arts Degree - Business Administration
Lynn University
Boca Raton, FL05.2012
Skills
- Retail Sales Customer Service
- Problem-Solving Ability
- Customer Relations
- Team Development
Certification
Microsoft Certified Application Specialist for Office 2007 (Word, PowerPoint & Excel)
Languages
Spanish
Native or Bilingual
Timeline
STORE MANAGER
AMAZON SPECIALTY RETAIL STORES
2020.06 - 2022.06
Customer Service Representative
DELTA AIRLINES
2020.01 - 2020.04
General Manager
The Container Store
2013.01 - 2018.01
Adjunct Professor
Lynn University, College of Business
2013.01 - 2015.01
Selling Manager
Bloomingdales
2011.01 - 2013.01
District Manager
Starbucks Coffee Company, Downtown Miami
2004.01 - 2008.01
District Manager
Pottery Barn
1999.01 - 2004.01
District Manager
Starbucks Coffee Company- NW Broward County
1997.01 - 1999.01
District Manager
The Gap, Inc
1989.09 - 1999.01
MBA - Marketing
Lynn University
Bachelor of Arts Degree - Business Administration
Lynn University
Microsoft Certified Application Specialist for Office 2007 (Word, PowerPoint & Excel)
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