Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

MERLYS BOLDUC

Palm Beach Gardens,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

33
33
years of professional experience
1
1
Certification

Work History

STORE MANAGER

AMAZON SPECIALTY RETAIL STORES
06.2020 - 06.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Customer Service Representative

DELTA AIRLINES
01.2020 - 04.2020
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

General Manager

The Container Store
01.2013 - 01.2018
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems

Adjunct Professor

Lynn University, College of Business
01.2013 - 01.2015
  • Taught Principles of Management and Leadership course, providing instruction to up to 30undergraduate students
  • Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.

Selling Manager

Bloomingdales
01.2011 - 01.2013
  • Achieved sales goals and service targets by cultivating and securing new customer relationships. #2 revenue store in company.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits

District Manager

Starbucks Coffee Company, Downtown Miami
01.2004 - 01.2008
  • Given the highest level of district responsibility to oversee the operations of 11 locations in a high visibility district for the company spanning from downtown Miami to Key Biscayne and Coconut Grove
  • Areas of responsibility included managing sales in excess of $19M, client services, market development, staff management/development, team building, implementing best practices, sanitation and safety, and strategic leadership/execution

District Manager

Pottery Barn
01.1999 - 01.2004
  • Supervised 9 locations to enforce high-quality standards of operation. Sales volume of 40M with 350+ employees.
  • Developed strong managers while achieving operational goals, promoting one General Manager to District Manager. Recipient of the People First Award 2002

District Manager

Starbucks Coffee Company- NW Broward County
01.1997 - 01.1999
  • Oversaw the operations of 7 locations with 70+ partners and sales volume of $9 million.
  • Emphasis on turning around several underperforming locations within the Region with declining and/or distressed operations.
  • Proven track record of accomplishing goals through effective team building initiatives.

District Manager

The Gap, Inc
09.1989 - 01.1999
  • Recruited, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team
  • Built positive and productive relationships with store and field leadership
  • Exceeded sales targets with well-developed sales strategy and empowering team coaching.

Education

MBA - Marketing

Lynn University
Boca Raton, FL
05.2013

Bachelor of Arts Degree - Business Administration

Lynn University
Boca Raton, FL
05.2012

Skills

  • Retail Sales Customer Service
  • Problem-Solving Ability
  • Customer Relations
  • Team Development

Certification

Microsoft Certified Application Specialist for Office 2007 (Word, PowerPoint & Excel)

Languages

Spanish
Native or Bilingual

Timeline

STORE MANAGER

AMAZON SPECIALTY RETAIL STORES
06.2020 - 06.2022

Customer Service Representative

DELTA AIRLINES
01.2020 - 04.2020

General Manager

The Container Store
01.2013 - 01.2018

Adjunct Professor

Lynn University, College of Business
01.2013 - 01.2015

Selling Manager

Bloomingdales
01.2011 - 01.2013

District Manager

Starbucks Coffee Company, Downtown Miami
01.2004 - 01.2008

District Manager

Pottery Barn
01.1999 - 01.2004

District Manager

Starbucks Coffee Company- NW Broward County
01.1997 - 01.1999

District Manager

The Gap, Inc
09.1989 - 01.1999

MBA - Marketing

Lynn University

Bachelor of Arts Degree - Business Administration

Lynn University

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