Mersadie Haynes
GUIDANCE FOR BEHAVIORAL HEALTH
Monroe,LA
7
years of professional experience
Highly motivated and compassionate professional with over six years of experience in behavioral health, healthcare administration, corrections, and client services. Proven ability to coordinate patient care, manage confidential records, maintain safety and security, and provide exceptional administrative support in fast-paced environments. Skilled in scheduling, case coordination, insurance verification, referral management, crisis intervention, documentation, and collaborating with multidisciplinary teams to improve client outcomes. Recognized for excellent communication, strong organizational skills, sound judgment, and the ability to build positive relationships with clients, families, healthcare providers, and community partners. Dedicated to delivering high-quality, client-centered care while maintaining compliance with HIPAA, regulatory standards, and organizational policies.
Work History
Administrative Assistant
7 Months- Coordinated scheduling and correspondence among staff, clients, and outside providers, ensuring seamless communication and timely appointments.
- Coordinated scheduling and correspondence among staff, clients, and outside providers to ensure seamless communication and timely appointments.
- Facilitated intake paperwork and processed record requests, improving client service and reducing wait times.
- Facilitated intake paperwork and processed record requests to enhance client service and minimize wait times.
- Maintained organized files and administrative systems that improved office efficiency and workflow.
- Maintained organized files and administrative systems to streamline office efficiency and optimize workflow.
- Maintained confidential client records in compliance with regulations.
- Scheduled appointments for behavior management services, ensuring timely access for clients. and appointments for behavior management services.
- Facilitated communication between clients and treatment providers to ensure clarity in care plans. between clients and treatment providers.
- Managed scheduling and appointment coordination for clinical staff and clients.
- Assisted in maintaining accurate patient records using electronic health record systems.
Case Management Assistant
8 Months- Conducted intake assessments to gather patient information and support documentation needs.
- Assisted case managers in coordinating patient care plans and resource allocation.
- Communicated effectively with healthcare providers to facilitate timely service delivery.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Organized follow-up appointments and referrals, enhancing patient continuity of care.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies.
Detention Officer
1 Year 3 Months- Monitored inmate behavior to maintain safety and security in the facility.
- Monitored safety, security, and well-being of individuals, ensuring professionalism and confidentiality to foster a secure environment.
- Coordinated transportation of individuals to medical, legal, educational, and program services, ensuring timely access to necessary resources.
- Coordinated movement of individuals to medical, legal, educational, and program services.
- Assisted individuals with emotional or behavioral challenges, applying observational skills and calm demeanor to create effective intervention strategies.
- Maintained accurate computerized records, ensuring compliance with institutional policies and enhancing documentation standards.
- Maintained accurate computerized records and ensured compliance with institutional policies and documentation standards.
- Demonstrated sound judgment, ethical decision-making, and the ability to work independently in high-pressure situations.
- Supervised daily activities of juvenile detainees to ensure safety and compliance with facility regulations.
- Conducted regular inspections of premises to identify and mitigate potential security risks.
Detention Officer
2 Years 8 Months- Coordinated and implemented structured programs, ensuring compliance while enhancing support for participants with diverse educational backgrounds and special needs.
- Managed attendance records and prepared written materials to enhance program operations.
- Communicated with staff and participants, organized files, and ensured timely completion of tasks in a fast-paced environment.
- Coordinated logistics for program events, ensuring timely execution and resource availability.
- Streamlined communication between team members, enhancing collaboration and project clarity.
Education
Master of Science - Criminal Justice
Expected graduation December 2026
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Database Management
Office administration
Administrative organization
Customer Service
Client support
Attention to Detail
IT proficiency
Collaboration
Verbal Communication
Written Communication
Active Listening
Critical Thinking
Problem-Solving
Timeline
Administrative Assistant
GUIDANCE FOR BEHAVIORAL HEALTH
01.2026 - CurrentRead More
Case Management Assistant
East Baton Rouge Juvenile Court
06.2024 - 02.2025Read More
Detention Officer
OFFICE OF JUVENILE JUSTICE
12.2022 - 03.2024Read More
Detention Officer
East Baton Rouge Parish Sheriffs Office
02.2020 - 10.2022Read More
Southern University A&M
Master of Science from Criminal Justice
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Southern University A&M
Bachelor of Science from Criminal Justice
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General Trass High School
High School Diploma
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