Summary
Overview
Work History
Skills
Languages
Work Availability
Interests
Quote
Timeline
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Mertcan Ozgen

Buffalo,NY

Summary

Accomplished Assistant Property Manager with a proven track record at Dickey's Properties, enhancing tenant relations and maintaining high payment rates. Skilled in property tours, inspections, and tenant conflict resolution. Excelled in staff management, fostering team collaboration, and delivering exemplary service, significantly improving operational efficiency and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Assistant Property Manager

Dickey's Properties
01.2022 - Current
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Kept accurate records of all resident and tenant correspondence.
  • Communicated effectively with owners, residents, and on-site associates.

Assistant Store Manager

Rogers & Hollands Jewelers
03.2022 - 07.2023
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales Associate

Michael Kors
02.2022 - 05.2022
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Skills

  • Property tours and inspections
  • Application process proficiency
  • Policy Enforcement
  • Property Maintenance
  • Housing regulations
  • Payment Collection
  • Relationship building and rapport
  • Business processes and procedures
  • Tenant conflict resolution
  • Lease administration
  • Legal notice preparation
  • Staff Management

Languages

Turkish
Full Professional
Arabic
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Real Estate

Luxury Goods

Volleyball

Quote

Destiny is in deep love with hard Work!
Mertcan Matt Ozgen

Timeline

Assistant Store Manager

Rogers & Hollands Jewelers
03.2022 - 07.2023

Sales Associate

Michael Kors
02.2022 - 05.2022

Assistant Property Manager

Dickey's Properties
01.2022 - Current

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Mertcan Ozgen