Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic

Mervat Ross

Palm Harbor,FL

Overview

9
9
years of professional experience

Work History

Personal Banker II

Fifth Third Bank
Clearwater, FL
06.2023 - Current
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Advised customers on various financial products available from the bank.
  • Reviewed existing accounts for accuracy of information and compliance with regulations.
  • Recognized opportunities for cross-selling additional banking products or services.
  • Followed operational standards, promoting security, risk management and compliance.

Merchandise Supervisor

JCPenney
Clearwater, FL
03.2016 - 06.2023
  • Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
  • Monitored store sales performance on a daily basis to identify opportunities for improvement.
  • Provided training sessions for new employees on merchandise policies and procedures.
  • Resolved customer complaints related to product availability or quality issues promptly and professionally.

Education

Bachelor of Accountancy - Accounting And Custom Study

Faculty of Commerce
Alexandria ,Egypt
05-2000

Skills

  • Issues Resolution
  • Fraud prevention
  • Account Maintenance
  • Attention to Detail
  • Financial advisement

Affiliations

  • Walking
  • Volunteer

Languages

English
Full Professional
Arabic
Native/ Bilingual

Websites

References

References available upon request.

Timeline

Personal Banker II

Fifth Third Bank
06.2023 - Current

Merchandise Supervisor

JCPenney
03.2016 - 06.2023

Bachelor of Accountancy - Accounting And Custom Study

Faculty of Commerce

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Mervat Ross