Mervat Ross
Palm Harbor,FL
Overview
9
9
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Clearwater, FL
06.2023 - Current
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Advised customers on various financial products available from the bank.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Recognized opportunities for cross-selling additional banking products or services.
- Followed operational standards, promoting security, risk management and compliance.
Merchandise Supervisor
JCPenney
Clearwater, FL
03.2016 - 06.2023
- Supervised a team of 15+ staff members in the merchandise department, delegating tasks and providing guidance when needed.
- Monitored store sales performance on a daily basis to identify opportunities for improvement.
- Provided training sessions for new employees on merchandise policies and procedures.
- Resolved customer complaints related to product availability or quality issues promptly and professionally.
Education
Bachelor of Accountancy - Accounting And Custom Study
Faculty of Commerce
Alexandria ,Egypt05-2000
Skills
- Issues Resolution
- Fraud prevention
- Account Maintenance
- Attention to Detail
- Financial advisement
Affiliations
- Walking
- Volunteer
Languages
English
Full Professional
Arabic
Native/ Bilingual
Websites
References
References available upon request.
Timeline
Personal Banker II
Fifth Third Bank
06.2023 - Current
Merchandise Supervisor
JCPenney
03.2016 - 06.2023
Bachelor of Accountancy - Accounting And Custom Study
Faculty of Commerce