Merve Uzbilek
Montgomery,AL
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
9
9
years of professional experience
Work History
Shift Leader
Military Deli And Bakery Services
Montgomery, AL
02.2020 - Current
- Resolved customer complaints and reported issues to senior management.
- Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Provided excellent customer service to foster satisfaction and loyalty.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Listened to guests to understand needs and help each person select optimal products and services.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Maintained work areas to reduce potential for illness or injury.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.
Deli Associate
Winn Dixie
Montgomery, AL
03.2018 - 01.2020
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
- Removed trash and dropped food items regularly to keep workspaces neat and clean.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Protected food from spoilage by storing according to safety procedures.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
EMG-NCS Technician
Neurological Care Center
Montgomery, AL
04.2018 - 07.2018
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Collected information, verified insurance and collected co-payments for average of 20 patients each day.
- Registered patients and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Triage patients including vitals, medication, and new patient process.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Placed electrodes on upper and lower extremities, and stimulate nerves.
- Help comfort the patient and prepare him or her for testing.
Office Secretary
Jimmy's Auto Repair
Montgomery, AL
09.2017 - 04.2018
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Locate and attach appropriate files to incoming correspondence requiring replies.
- Prepare and mail checks.
- Order and dispense supplies.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices.
Hospital Volunteer
Jackson Hospital
Montgomery, AL
01.2018 - 03.2018
- Gifted handmade items to hospital patients and visitors.
- Helped transport patients and assisted with discharges.
- Answer phone calls, direct calls, greet visitors, and answer their questions.
- Helped surgery outpatients to register before the procedure.
Medical Billing and Coding Internship
HealthSouth Rehabilitation Hospital Of Montgomery
Montgomery, AL
05.2017 - 08.2017
- Managed and filed patient health records.
- Used 3M software to code including ICD-9&10 under supervision.
Education
Certificate - Medical Billing And Coding
H. Councill Trenholm State Community College
Montgomery, AL05.2018
Skills
- Safe food handling
- Cleaning and sanitizing
- Preparing food items
- Cooking procedures
- Medical Terminology
- Bilingual
- Patient scheduling
- Stocking supplies
- Office organization
- Team Supervision
- Issue resolution
- Team management
- Organizational skills
- Planning
- Quality control
- Schedule management
- Relationship building
- Baking equipment operation
- Decision-making
- Training & Development
Languages
Turkish
Native or Bilingual
Timeline
Shift Leader
Military Deli And Bakery Services
02.2020 - Current
EMG-NCS Technician
Neurological Care Center
04.2018 - 07.2018
Deli Associate
Winn Dixie
03.2018 - 01.2020
Hospital Volunteer
Jackson Hospital
01.2018 - 03.2018
Office Secretary
Jimmy's Auto Repair
09.2017 - 04.2018
Medical Billing and Coding Internship
HealthSouth Rehabilitation Hospital Of Montgomery
05.2017 - 08.2017
Certificate - Medical Billing And Coding
H. Councill Trenholm State Community College