Customer Service Staff Member
Publix
Mervens Milien
Miami,FL
Summary
Dynamic customer service professional with experience at Publix, excelling in complaint handling and problem resolution. Proven ability to enhance customer satisfaction through effective communication and CRM software expertise. Recognized for adaptability and critical thinking, consistently delivering solutions that improve service quality and foster team collaboration.
Work History
Education
High School Diploma -
Monsignor Edward Pace Highschool
Miami Gardens, FLRadiology
Miami Dade College
Miami, FLSkills
- Assertiveness
- CRM software
- Customer focus
- Complaint handling
- Critical thinking
- Problem resolution
- Customer education
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- Creative problem solving
- Verbal and written communication
- Decision-making
- Money handling
Languages
Haitian Creole
Full Professional
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Staff Member
Publix
High School Diploma -
Monsignor Edward Pace Highschool
Radiology
Miami Dade College