Mery Pou
Union City,NJ
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Dental Associates of Hoboken
Hoboken, NJ
12.2023 - 07.2024
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using Dentrix while reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Insurance verification and billing.
Medical Receptionist
Cross County Cardiology
Hoboken, NJ
09.2022 - 12.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Received and routed laboratory results to correct clinical staff members.
Medical Receptionist
Sportscare Physical Therapy
West New York, NJ
08.2021 - 09.2022
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Managed weekly bank deposits.
- Worked closely with patients’ Attorneys handling MVA/WC cases.
Assistant Store Manager
The Vitamin Shoppe
North Bergen, NJ
09.2017 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Exercise Science -
Bergen Community College
Paramus, NJHigh School Diploma -
North Bergen High School
North Bergen, NJ06.2017
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
- Multi-line telephone systems
- Fluent in English and Spanish
- Problem-solving
- Microsoft office
- Courteous and professional
Certification
NASM- Certified Nutrition Coach
Timeline
Front Desk Receptionist
Dental Associates of Hoboken
12.2023 - 07.2024
Medical Receptionist
Cross County Cardiology
09.2022 - 12.2023
Medical Receptionist
Sportscare Physical Therapy
08.2021 - 09.2022
Assistant Store Manager
The Vitamin Shoppe
09.2017 - 08.2021
Exercise Science -
Bergen Community College
High School Diploma -
North Bergen High School