Ali Mirza
Hicksville,NY
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Cashier
Marshalls & HomeGoods
Syosset, NY
04.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Flooring Associate
Lowe's Home Improvement
Hicksville, NY
10.2021 - 09.2023
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Built relationships with customers to increase likelihood of repeat business.
Check-in Agent
EVA AIR
Jamaica, NY
10.2019 - 12.2019
- Provided a high level of customer service to each person by engaging customers and using active listening and interpersonal skills
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Prepared customer invoices, accepted payments and processed refund and cancellation requests
- Provided follow through on all calls with confirmation.
Check-in Agent
Etihad Airways
Jamaica, NY
03.2018 - 11.2018
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Delivered departure services to passengers at JFK Airport and ensured safety compliance during check-in and prior to boarding
- Completed services for arriving passengers at JFK Airport and ensured they got through immigration customs area successfully.
Education
Mechanical Engineering Technology, Ali Mirza -
SUNY FARMINGDALE
12.2024
Skills
- Customer service
- AutoCAD
- Microsoft Word
- Microsoft Excel
- Cash Handling
Languages
Punjabi
Professional
English
Professional
Urdu
Professional
Hindi
Professional
Timeline
Cashier
Marshalls & HomeGoods
04.2024 - Current
Flooring Associate
Lowe's Home Improvement
10.2021 - 09.2023
Check-in Agent
EVA AIR
10.2019 - 12.2019
Check-in Agent
Etihad Airways
03.2018 - 11.2018
Mechanical Engineering Technology, Ali Mirza -
SUNY FARMINGDALE