Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Meselu Teshome

Alexandria,SD

Summary

Dynamic professional with a proven track record in customer service and problem-solving skills, honed at Ethiopian Supermarket and UnitedNations Sudan. Excelled in managing high-stress situations and fostering teamwork, significantly enhancing customer loyalty. Expert in time management and adept at driving sales through strategic customer engagement.

Overview

4
4
years of professional experience

Work History

Sales Associate

Ethiopian Supermarket
09.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

UnitedNations Sudan
04.2019 - 03.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Adama Model
Ethiopia
06-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

amharic and English
Limited Working

Timeline

Sales Associate

Ethiopian Supermarket
09.2021 - 08.2023

Customer Service Representative

UnitedNations Sudan
04.2019 - 03.2020

High School Diploma -

Adama Model

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Meselu Teshome