Meseret Ebeyan
Suwanee,GA
Summary
Dynamic Billing Coordinator with expertise in invoicing and dispute resolution at Atlanta Flooring Design Center. Proven track record of streamlining processes to enhance operational efficiency and accuracy. Adept at managing customer inquiries with a focus on satisfaction, leveraging strong communication skills to foster positive relationships and improve cash flow.
Overview
24
24
years of professional experience
Work History
Billing Coordinator
Atlanta Flooring Design Center
Atlanta, GA
07.2022 - Current
- Processed and reviewed customer invoices for accuracy and compliance.
- Coordinated billing inquiries, resolving discrepancies with vendors and clients.
- Maintained billing records using accounting software to ensure data integrity.
- Streamlined invoicing procedures to enhance operational efficiency and reduce errors.
- Collaborated with finance team to reconcile accounts and prepare financial reports.
- Monitored payment schedules, following up on overdue accounts to improve cash flow.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
Customer Service Manager
Culture Tradition LLC
Atlanta, GA
01.2016 - 02.2022
- Led customer service team to enhance response times and issue resolution.
- Developed training programs to improve staff performance and product knowledge.
- Implemented feedback systems to gather customer insights for service improvement.
- Established protocols for handling escalated customer inquiries effectively.
- Mentored junior staff, fostering skills in conflict resolution and communication.
- Directed initiatives aimed at increasing customer satisfaction and loyalty rates.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Representative
Dealt Airline
Las Vegas, NV
01.2002 - 02.2005
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Processed ticket changes and refunds using airline reservation systems.
- Collaborated with team members to streamline communication and service delivery.
- Maintained up-to-date knowledge of airline policies and procedures for optimal support.
- Handled high-volume calls while managing multiple customer concerns simultaneously.
- Identified opportunities for process improvements to enhance customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Addis Katma
Addis Ababa Ethiopia 06.1997
Skills
Audit support
Deadline oriented
File management
Data entry proficiency
Accuracy and precision
Dispute resolution
Document review
Document analysis
Invoicing expertise
Research
Invoice processing
Due diligence
Billing software
Customer service
Research and due diligence
Billing systems and software
Timeline
Billing Coordinator
Atlanta Flooring Design Center
07.2022 - Current
Customer Service Manager
Culture Tradition LLC
01.2016 - 02.2022
Customer Service Representative
Dealt Airline
01.2002 - 02.2005
High School Diploma -
Addis Katma